As a Project Implementation Consultant, you will serve as the primary point of contact for our existing customers and channel partners throughout the implementation process. Acting as both an extension of the sales experience and a bridge to the customer success journey, you will be a subject matter expert and trusted advisor. You will work closely with end-users to understand their unique needs and deliver a high-quality implementation solution that aligns with their goals and maximizes value.
WHO YOU ARE
- Passion for driving successful software implementations (SaaS, b2b)
- Excited to learn & ask thoughtful questions
- Ability to multi-task effectively and be comfortable working in a fast-paced, dynamic environment
- A customer-centric mindset with a true desire to help others
- Passion for process and organization
- Ability to build quick relationships with key stakeholders and drive toward solutions
- Attention to detail with a focus on deadlines and time management
- Proven experience with addressing complex customer inquiries and effectively resolving problems through both verbal and written
WHAT YOU'll DO
Implementation Management: Plan, Optimize, and Execute
- Scope and review Implementation requirements documentation
- Lead implementations projects and manage relationships with project stakeholders
- Engage in project kick-off meetings to review expectations, deliverables, and timelines
- Identify risks and collaborate with internal and external stakeholders to de-risk, and mitigate in a timely fashion
- Ensure key project deliverables are delivered to a high standard across all aspects of the implementation with time to value in mind
Consultation: Understand customers’ true Needs and Goals.
- Drive discovery to review needs and “success criteria” for partnership, including the reasons why they partnered with Hyperproof
- Drive current state vs future state analysis and document accurate requirements to identify workflow and implementation solutions designed to meet the true business needs of the customers
Coach: Train and Guide customers to Success.
- Set up tailored training and UAT sessions for all stakeholders based on end-user true needs and specific configuration and functionality.
- Prepare reference material in line with training to encourage self-service and seamless interaction with Hyperproof products and services.
- Time to Value: ensure the end-users have completed all necessary steps to achieve the highest value with Hyperproof in a timely manner
Engage: Drive end-user use of Key Hyperproof Features.
- Align clients’ objectives with Hyperproof capabilities to drive the use and adoption of key functions and features as part of Hyperproof’s offerings to achieve maximum value
Performance Management: Organization Growth.
- Manage customer satisfaction to foster end-user advocacy, engagement, and adoption
- Identify KPIs for end-user engagement and provide feedback to help identify product enhancements and features to boost Hyperproof value to our clients
HOW YOU’LL KNOW YOU ARE SUCCESSFUL
- In 3 months you'll
- Manage 7+ end-to-end implementations projects simultaneously
- Contribute to building implementation playbooks and customer resources
- Become a functional expert on basic Hyperproof’s Implementation Processes
- In 6 month you'll
- Demonstrate results in your customers’ success value delivery through OKR/KPI measurements and increased time to value delivery
- Brainstorm and implement innovative ways to increase customer
engagement and speed to adoption - Contribute to the growth of our team by reviewing processes and suggest
improvement to help increase time to value for our customers - Manage 10+ end-to-end implementations projects simultaneously
- Understand the entire product roadmap and identify key strategic areas
where you can contribute - Become a functional expert on advanced Hyperproof’s Implementation
Processes
WHAT YOU’LL BRING
- 5 years + of prior experience in a project implementation management position within the SaaS industry preferred
- 2 years + of project management experience preferred
- Bachelor’s Degree preferred
- Bonus: Familiarity with InfoSec/Regulatory compliance
WHATS OUR TECH
- Google Suite: Docs, Sheets, Slides
- CRM: Salesforce
- Communications: Gmail, Zoom, Slack, MSFT Teams
- Advanced Excel skills
- Monday.com
- Atlassian Suite: Jira, Confluence, Trello
LOCATION
We are a fully remote company! Rather than restrict ourselves to only finding talent in one city, we’d rather find the absolute best people regardless of where they live. There is no travel required for this role at this time. Able to support PST & CDT time zone is preferred.
CANDIDATE EXPERIENCE
We value your time and want you to know what to expect from us. For this interview, we expect to ask you to participate in 4 interviews and expect this to be completed in 3 hours.
- 1st Interview Talent Acquisition
- 2nd Interview - PMO & Enterprise Implementation Lead
- 3rd Interview Bar Raiser - VP of Customer Success
- 4th Interview Leader - SVP Customer
- Total Time: 3 Hours
Compensation: base + variable & equity
The full compensation package is based on candidate experience and certifications.
Remote USA
$110,000—$120,000 USD
WHERE YOU’LL GO
- Hyperproof also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.
WHAT WE OFFER TO OUR EMPLOYEES
Please note: Benefits listed below are for employees in the United States; contractor roles or international positions may differ
- Annual compensation reviews + equity
- Unlimited PTO: strongly encouraged to unplug and recharge
- Health: coverage for medical, dental, and vision - employee and dependents
- 401K, which vests immediately, complete with a 4% company match
- 12 weeks of Parental leave and 1 year free diapers and wipes with Honest
- Annual company in-person events and quarterly in-person connects
- $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
- $100 quarterly paid wellness stipend
- Pet insurance discount
- Slack channel notifications turn off after 5 pm based on your time zone
- Two Hypercharge weeks of rest where we close company-wide (July & Dec)
It’s an exciting time to be at Hyperproof — we recently raised $40 million in our Series B financing, further cementing Hyperproof as the emerging leader in the risk and compliance management space.
At Hyperproof’s core are our passionate team members who focus on user experience, beautiful design, and evangelize a positive social impact of our cloud based platform. We help organizations streamline their risk and compliance workflows so our customers can spend more time strategically managing programs and less time wrangling spreadsheets.
We are disrupting the governance, risk, and compliance software space with our innovative platform by helping traditionally unsung heroes (compliance professionals) do the right things so the wrong things don’t happen.
Learn more about the @hyperproof culture and how it all started.
EQUAL OPPORTUNITY EMPLOYER
Hyperproof is committed to a diverse and inclusive workplace — it’s one of our core values! Hyperproof is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Top Skills
What We Do
The world is exploding with data. As cyber threats grow daily, companies are trying to manage and secure all of their sensitive data while struggling to comply with increasing regulations. Employees waste precious time by trying to manage compliance with tools like Excel and email, which don’t scale in this complex space, leading to enormous risks, regulatory fines, lowered stock price, and compromised reputation. Not only must they figure out which standards matter, but they must also determine if and how they can to meet these standards with confidence. Companies need a better way to keep their promises and safeguard your sensitive data.
Enter Hyperproof, a radical new approach to ensure organizations can effectively discover, track, and meet the web of compliance business and government requirements. We are disrupting the governance, risk, and compliance software space with our innovative products. At the core, we are a team with strong experience building cloud software and a passion for a great user experience, simplicity, and positive social impact. It’s an exciting time to be at Hyperproof. It’s an exciting time to be at Hyperproof — we recently raised $40 million in our Series B financing, further cementing Hyperproof as the emerging leader in the risk and compliance management space.
At Hyperproof’s core are our passionate team members who focus on user experience, beautiful design, and evangelize a positive social impact of our cloud based platform. We help organizations streamline their risk and compliance workflows so our customers can spend more time strategically managing programs and less time wrangling spreadsheets.
We are disrupting the governance, risk, and compliance software space with our innovative platform by helping traditionally unsung heroes (compliance professionals) do the right things so the wrong things don’t happen.
Why Work With Us
Hyperproof is truly a mission-led company. You’ll find the people here not only care about their work, but the team as well—knowing that the best way to advance the mission is together. Our leadership team is dedicated to helping you grow in and outside of your career.
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