Project Engineer

About Lloyd

Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our Lloydians is to ensure that they succeed professionally and personally, which includes a balanced work and personal life.

Why Work for Lloyd

Lloyd was founded to create opportunities for our community to learn, earn, and live better. We strive to provide exceptional experiences for our clients by focusing on our Lloydians first. Through education, teamwork, and a fun work environment, our benefits are designed to promote a happier, healthier life balance.

Along with traditional benefits like 401(k) with employer matching and medical/dental/vision plans, Lloyd offers a Responsible Time Off Policy, where employees take the amount of time off they need when they need it. Lloyd also offers a flexible work environment (remote/hybrid), and partial or full reimbursement on remote office equipment, cell phone plans, certifications, and education.

We value our employees and have many programs in place to hear their feedback. Some stats include:

• Over 4.3 out of 5 stars on Glassdoor!
• Lloydian Net Promoter Score of 89, from a scale of -100 to 100 (this is updated quarterly from our Lloydian pulse survey; a Technology Firm benchmark is 28)
• Our Average Manager Tenure is over 10 years at Lloyd!
• Our Average Lloydian Tenure is over 5 years at Lloyd!

About the Role

Our Project Infrastructure Engineers are our go to technical resources to implement upgrades and new technologies within our client environments. From firewall configurations to environment virtualizations, these Lloydians gain hands-on experience with the vast range of tools and services that we offer our clients. Working closely with our Project Manager, Service Desk, and Client Strategy teams, and directly with our clients, they have a unique opportunity to improve our client networks through implementation, collaboration, and documentation.

Role Accountabilities

• Level II Project Implementation 
  
  • Installation, configuration, and optimization for Lloyd Clients that may include: 
    
    • Network, firewall, and Wireless Access Points around vendors such as Cisco, Fortinet and Meraki 
    • Server and file migrations including migration to Microsoft Azure and other third-party platforms 
    • Environment virtualization including VMware ESX and Azure Virtual Machines 
    • Office 365 implementation around Exchange and other applications 
    • Customer office and data center relocations 
• Vendor/Client Coordination 
  
  • Partner with Clients and vendors to gather business requirements to roll out client application upgrades smoothly 
• Internal Collaboration and Documentation 
  
  • Collaborate with team members to ensure projects are handled appropriately 
  • Utilize time entry system for entering time and notes about work performed efficiently and in a timely manner 
  • Maintain up to date records in Lloyd’s internal documentation tools 
  • Engage in Continuous Learning and maintain certifications as it relates to Lloyd technology partners 
• Client Documentation 
  
  • Update and create documentation for client’s project activities and ensure all standard documentation is created and maintained 

Criteria for Success 

• Ability to act as a Lloydian cultural ambassador, representing and exemplifying the firm’s core values and behavioral norms. 
• 1-2 + years of IT industry experience, preferably in a Professional or Managed Services environment 
• Experience using ConnectWise or a similar ticketing system 
• Excellent verbal and written communication skills 
• Client focus with an ability to maintain relationships and resolve client conflicts 
• Detail oriented; follow established policies and procedures 
• Hold Microsoft certifications ie. MCITP, MCSE, etc. a huge plus 

Technical Competencies 

The below technical competencies are included to give an idea of the type of environments we work with. If you have limited experience with any of these technologies but feel you would be a great fit for the role as described above, we encourage you to apply!

• Cisco and Meraki networking 
• Microsoft Windows Server 2008, 2012, 2016 
• Understanding of Microsoft Active Directory
• VMware and Hyper V 
• File migration strategies such as Robocopy 
• Experience with Microsoft Exchange 2013, 2016 
• Microsoft Office 2013, 2016 
• Remote desktop technologies (Windows RDS, Citrix) 
• Kaseya and ConnectWise experience a plus 

Role Logistics 

• This is a full-time position 
• Days and hours of work are dependent on Project work and needs of clients 
• This position allows for a flexible work from home / in office arrangement, where you’ll only be required to head into Lloyds offices or client offices depending on project work and client emergencies.
• Expected Salary $60,000- $75,000 depending on experience 

Join the Lloyd Community

We’re excited that you are interested in being part of the Lloyd story. Please join the Lloyd community online via Linkedin (/lloyd), Facebook (@Lloyd) and Twitter (@lloydgroup). Here you’ll find useful information about Lloyd, tech culture, industry news, and available opportunities to be a Lloydian. We update daily so stay tuned.