Project Coordinator

About STEM: STEM Healthcare is a dynamic, fast paced global pharmaceutical and life sciences benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 300,000 face-to-face observations completed across 42 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning in order to help clients further accelerate performance.   

 STEM accelerates performance, improves strategic alignment and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organization works towards their mid and long-term goals.   

 Vision:  To be in every brand plan 

Mission: To accelerate high performance   

Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring   

JOB PURPOSE  

The main purpose of this role is to lead the team of Project Coordinators in India and ensure all Project Coordination tasks are executed accurately, on time and within the established Ways of working.  

Due to the Project Coordination team’s expansion, there is a need to assure enough Project Coordination Managers capacity to lead the team as well as remain the approachable point of contact for Regional Leaders and other stakeholders.  

In alignment with the global PD/RL structure, there is a need for the Project Coordination team to adopt a similar design, which will satisfy business expectations. 

ROLES AND RESPONSIBILITIES  

• Act as a role model within the Project coordination team ensuring that the ways of working are well understood and put in practice in the day-to-day job.
• Maintaining senior and professional relationships with each partner and stakeholders.
• Proactively work with Project Coordinators and share with Head of Project Coordination department any main concerns and suggestions to overcome challenges.
• Improve existing processes / tools to ensure streamlined and efficient operations.
• Develop and mentor the team to ensure that each individual is well equipped and prepared to address the business requirements and support the team with coaching as needed.
• Recruit and onboard new Field Workers and work closely with the FW Training department.
• Maximize team efficiency through effective resource and develop capabilities within the role.
• Growing the team – by spotting talent and giving them the feedback and support their needs to be their best.
• Regularly manage projects to be a player/coach and learn new modalities, gather experience in the markets, and to implement more efficiency.
• Work closely and collaboratively with other Project Coordination managers and Head of the department to deploy new processes or work on new proposals.
• Liaise with other departments as and if new WOW practices need to be implemented.

EXPERIENCE  

• Have proven track of record as Project Coordinator or equivalent from any previous work experience and have had the opportunity to work within different markets.
• Mentored or trained other project coordinators.
• Drove new processes and change management.
• Support and communicate efficiently with other stakeholders providing best solutions and options.
• Successfully influenced decision makers by presenting data, options and best solution.
• Problem solving and focused approach to completing activities in the project co-ordination scope.

EDUCATIONAL REQUIREMENTS & TECHNICAL KNOWLEDGE 

• Excellent communication skills
• Excel skills are essential
• Knowledge of Box and Outlook

ATRIBUTES 

• Be a leader - High degree of professional credibility and personal integrity.
• Comfortable with conflict management and ability to give and receive feedback.
• Strong learning agility to react quickly to business change.
• Both Task and People oriented, with good level of assertiveness.
• Able to see the full picture, above and beyond the region managed.
• Analytical & astute – able to spot trends and make observational links. 
• Ability to coach and guide team members.
• Advocate for the PC team, while considering other stakeholders’ interests and perspective.
• Good understanding on how the markets work, and account for inter-market variance.
• Capable of managing a team from remote within different time zones.
• Planning ahead and taking responsibilities proactively.

LEADERSHIP & COMMUNICATION STYLE  

• Create the culture of team working and collaboration, focused on team performance and personal aspiration achievement for all team members. 
• Able to make and take tough decisions and demonstrate courage in the process. 
• Willing to review their own performance and quickly apply feedback.
• Flexible with their time. 
• Able to communicate goals and deadlines efficiently and proactively.
• Have an excellent listening skill, to accurately interpret written or spoken messages throughout the whole communication process.
• Able to develop, maintain and strengthen partnerships with decision makers, stakeholders, team members and other pc managers.

PERSONALITY 

• Transparent in nature with high integrity and honesty 
• Able to lead a team and be a team player within the broader organization 
• Demonstrate an understanding of the needs of clients, and other colleagues 
• Display a positive, professional and confident self-image 
• Create and maintain a culture of success through a strong ‘can do’ attitude, and be outcome focused 
• Initiative: Identify what needs doing, and completing it prior to being asked/situation requires it 
• Results Orientation:  Ability to focus effort on the goals in order to meet them 
• Thoroughness:  Ensuring one’s own and others’ information are complete and accurate
• Decisiveness:  Ability to make decisions in a timely manner

Find us here: Website: www.stemhealthcare.com    

 STEM Healthcare is an equal opportunity employer.  STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised.