Project Coordinator (Wed - Sat 6:30 AM - 5PM)

The Project Coordinator works in tandem with the Project Management members to support the completion of existing and new projects by aiding in managing of the day-to-day operational and administrative tasks. This position will collaborate on various aspects of the Project Management process including, but not limited to, creating and managing project documentation/timelines, coordinating shipments and communicating with project stakeholders including clients. This role is ideally suited for someone with pharmaceutical industry experience looking to transition into Project Management position. This position will also support on-site client visits, as required, potentially beyond core business hours when clients are on-site.

JOB DUTIES

• Build customer relationships by coordinating customer on-site visits, monitoring customers during production (hosting clients on-site), and managing expectations.
• Accountable to assist and collaborate with project managers on the following tasks and activities:

•  Coordination of sample and product shipments.
•  Organizing existing customer information.
•  Planning and implementation of projects and project plans.
•  Purchasing and billing activities.
•  Administrative tasks such as filing, scanning, etc.
•  Documenting project phases and creating summary reports.

• Work with internal teams and facilitate solutions with customer inquiries as applicable.
• Maintain detailed project documentation as required by internal and external reporting needs.
• Establish strong inter-departmental relationships.
• Develop proficiency with Microsoft Project, Smartsheet, and other Project Management software as required.
• Provide support to the Project Management department where needed.
• Expected to support project activities outside of core hours as necessary.
• Comply with all LSNE policies and procedures.
• Perform other duties as assigned.

PROFESSIONAL SKILLS

• Comfortable with Project Management software such as Microsoft Word, Excel, Access, Project, and Smartsheet.
• Solid planning and organizational skills.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Strong interpersonal skills.

EXPERIENCE

• 0-2 years’ experience in a customer service or customer facing role, or high-level administrative experience preferred.

EDUCATION

• High School Diploma or bachelor’s degree with concentration in life sciences is preferred.

QUALITIES

• Ability to resolve conflicting situations by maintaining high ethics and values.
• Ability to work independently with minimal supervision.
• Experienced at multi-tasking and working in a dynamic, fast paced work environment.
• Honesty, integrity, respect and courtesy with all colleagues and clients.
• Flexible and adaptable.

PHYSICAL REQUIREMENTS & MENTAL DEMANDS

• Minimal physical effort is normally required, including bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.
• May be assigned to work on more than one task at a time.
• Work at a computer for extended periods of time.
• Able to deal with ambiguity.
• Proven ability to manage multiple projects (duties) simultaneously.
• Able to work in a highly complex environment with competing demands and priorities.

COMMUNICATIONS & CONTACTS

• Responsible for communication internally and externally on aspects of assigned tasks or customer projects.

TRAVEL 10%

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