From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.
Mintel is in search of an enthusiastic and detail-oriented Project Coordinator for our Field Services team. As a part of the Field Services team, you will be asked to coordinate all of Mintel’s field research utilizing mystery shoppers and various independent contractors. This person will interact with a variety of individuals, both internally and externally, to assist in the completion of custom market research projects.
What You Will Be Doing:
- Coordinate multiple field research projects assisting Senior Project Managers
- Interacting with clients as well as sales and custom research teams
- Develop detailed yet concise mystery shopper guides / instructions
- Execute quality control processes and monitor data quality and integrity
- Ensure that project deadlines and budget criteria are met
- Review and edit survey responses to ensure consistency and check for errors
- Hands-on training and auditing of Field Associates
What We Are Looking For:
- Commercially-Minded: You have a demonstrated talent for abstract thinking, spotting trends and patterns, an instinct for commercial opportunities, and a nuanced understanding of consumer insights are critical.
- Data-Driven: Data-Driven: Proficient in tools like Microsoft Excel, with a strong focus on reviewing and ensuring the accuracy of others' work. Maintaining data integrity is central to your approach.
- Naturally Curious: You are always drawn to knowing the “why” behind things and great at navigating client conversations, asking second and third level questions to get at the heart of clients’ challenges and goals.
- A Great Communicator: You have superior oral and written communication skills and can adapt your communication style to suit each client and internal business partner.
- A Collaborator: You take pride in the team you are a part of and the work you produce. Cultivating professional relationships with your colleagues is important and you are constantly finding innovative and unique ways to create an exceptional work environment.
- A Multitasker: Experience working on several projects simultaneously. Ability to prioritize tasks and manage time effectively. Experience in, and a high comfort level with, a fast-paced, deadline-driven culture
- Self-motivated: Capable of working autonomously while effectively collaborating within a team. Demonstrates a proactive mindset, strong attention to detail, and exceptional problem-solving abilities.
- Bachelor’s Degree or 1-2 years of job experience with customer service or customer relations helpful/preferred.
What We Offer:
- A culture that supports true collaboration whilst embracing remote working.
- Flexible start time and end time.
- Blended (office/home) approach to work.
- Approach to personal development where we encourage individuals to grow and share what they’ve learned.
- Social events, both within the department and across the company.
- Generous annual leave and wider circle employee benefits.
- Additional one day off to celebrate your birthday.
- Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
- Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
- Mental health and wellbeing support via Modern Health App.
- Beautifully designed offices foster collaboration and fun.
Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.
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Top Skills
What We Do
Market Intelligence is what sets us apart and what defines us as a brand – literally in fact: when the company was founded in 1972 it took its name from an amalgamation of the two words. We have been defining and refining the Market Intelligence Mix ever since, to offer our clients a unique perspective on the consumer landscape ahead and a clear roadmap with which to navigate it.
So what goes into the market intelligence mix?
MARKET RESEARCH is not the only thing we do, but it is right at the core of our business. The vast range of primary research we carry out and commission is the bedrock of our market intelligence, creating data series we can assess incrementally over the long term to track trends and forecast the future.
MARKET ANALYSIS is the second key element of the market intelligence mix. Our specialist team of market analysts scours the globe for trade, industry and government data, which our statisticians then integrate into meaningful sizing models and future value forecasts for thousands of sectors worldwide.
PRODUCT INTELLIGENCE adds micro-level relevance to the macro context of our market analysis, bringing our clients real-world examples of the launches and goods that are driving the numbers.
COMPETITIVE INTELLIGENCE is the fourth pillar of our work, keeping our clients abreast of their rivals’ strategies, communications and results, to give them the understanding they need to choose the right response to gain or maintain that crucial competitive edge.
The magic happens when we pull them all together. Trend analysts, category specialists, systems developers, dedicated account teams and client servicing staff work together to provide our clients with understanding as well as knowledge.
That’s our Market Intelligence. That’s how we help businesses grow. It’s why we’re the leaders in it.
