Program Success Manager, Sustainability

Come work alongside some of the most talented minds in the agtech industry. We are a team of innovators who are accelerating the digitization and sustainability of our planet’s food system. At Arable, you will have the unique opportunity to build something meaningful with an amazing group of people who care about each other and their work.

What we do:

At Arable, our goal is to connect all the world’s farms to help optimize the global food system. This is an ambitious goal, but the need has never been greater to rethink how we will feed an ever-growing population and reduce our impact on natural resources. We believe the heart of the solution is digitizing the analog world with high-fidelity data to help food producers optimize their operations. We hope the impact of our work will improve the lives of farmers everywhere and be a major contribution to securing the global food supply for decades to come.

A few examples of the work we’re doing today:

- Helping farmers in India and Mozambique adapt to the effects of climate change on their farms with novel data-driven crop insurance

- Giving produce growers in California the tools to optimize production and minimize waste

- Helping irrigated farms in Nebraska manage water more efficiently and sustainably to protect our water supply

We are looking for a proactive and driven individual to join our team as an Program Success Manager, Sustainability. This role is vital in helping to grow, nurturing relationships with our customers and partners, providing exceptional support, and growing our sustainability efforts. You will collaborate with a variety of stakeholders to ensure the success of our products in the field while contributing to a global mission of agricultural transformation.

Key Responsibilities:

Partner and Grower Engagement

• Develop and nurture partnerships with global customers and collaborators, deeply understanding their needs and supporting their goals.
• Leverage advanced agronomic knowledge to translate customer challenges into meaningful insights and guide the development of tailored solutions.
• Build and manage relationships with implementation partners, contractors, and other key stakeholders critical to deployment success.
• Proactively identify opportunities for collaboration that drive sustainable outcomes for growers and other stakeholders.

Customer Success and Support

• Act one the key points of contact for assigned customers and partners, delivering high-touch support to drive retention and account expansion.
• Build a deep understanding of customer and partner business challenges, use cases, and industry trends, offering consultative guidance to align their goals with Arable’s solutions.
• Monitor customer satisfaction and health metrics, identifying potential risks and working proactively to address challenges.
• Document and communicate critical customer concerns across teams, mobilizing internal resources to deliver prompt solutions.
• Serve as a product expert, leveraging your deep technical and operational knowledge to help customers maximize the value of Arable’s products.

Field Operations Coordination and Project Leadership

• Coordinate field deployments, ensuring the seamless installation and integration of hardware in diverse agricultural environments.
• Troubleshoot real-time issues during product deployment, acting as a Tier 2 escalation point for both hardware and software components.
• Manage complex projects with multiple stakeholders, ensuring alignment and timely delivery of objectives.
• Analyze technical and operational challenges, deriving actionable insights to improve product performance and customer satisfaction.

Qualifications:

• Proven experience in agtech or agriculture with a technology background is required.
• Fluency in Spanish and English (Portuguese is a plus).
• Strong proficiency in Google Suite, particularly advanced knowledge of Google Sheets or Excel.
• Experience working with APIs and analyzing data (programming knowledge preferred).
• Exceptional communication skills, both written and verbal, with the ability to interact effectively across diverse internal and external audiences.
• Demonstrated ability to analyze and resolve complex challenges with a customer-focused mindset.
• Strong organizational skills with the ability to manage multiple simultaneous tasks and prioritize effectively.
• A passion for sustainability and improving outcomes for farmers and food producers.
• Availability to travel up to 25%-50%.