Program Manager

Pavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across all of their physical and digital properties. Our complete suite of payment solutions enables safe, secure, and trusted cash access at the cage, on the casino floor, or online. Our compliance and security solutions offer additional layers of automation and risk protection. And our analytics solutions enable clients to view performance across all of their gaming properties.

We are seeking an experienced and passionate Program Manager that will lead multiple cross-functional projects across product, technology, and operational teams to ensure timely delivery of business-critical initiatives. This individual will drive the end-to-end execution of high-impact projects in payment processing systems, managing risks, ensuring stakeholder alignment, and driving continuous improvement across teams. A deep understanding of payment industry dynamics, compliance, and operational nuances is preferred for this role.

 About the role

• Own and manage the overall program lifecycle, including initiation, planning, execution, monitoring, and closing of payment-related projects.
• Work closely with executive leadership to ensure all projects align with company strategy and business objectives, particularly around scalability, security, and compliance in payment processing.
• Collaborate with cross-functional teams including product management, engineering, legal, operations, and finance to ensure project success.
• Proactively identify, assess, and mitigate risks related to timelines, resources, and deliverables across multiple projects.
• Oversee the financial and human resources allocation for engineering, ensuring efficiency and cost-effectiveness.
• Lead initiatives to streamline processes, improve efficiencies, and promote best practices within payment operations.
• Drive change management initiatives to ensure successful adoption of new processes and systems within the organization.

Your skills and experience

• Minimum of 4+ years of experience in program management
• Minimum of 8+ years of experience in project management
• Proven ability to lead cross-functional teams, manage multiple stakeholders, and drive collaboration in a matrixed environment.
• Proficient in project management methodologies (Agile, Scrum, Waterfall), with experience in managing complex, large-scale projects from conception to deployment.
• Strong analytical and problem-solving abilities, with a track record of managing risks and resolving project challenges in a dynamic, fast-paced environment.
• Strong understanding of payment processing systems, including card networks, ACH, SWIFT, mobile payments, gateways, and fraud prevention tools.
• Excellent verbal and written communication skills, with the ability to influence, negotiate, and drive decisions at all levels of the organization.
• Experience managing budgets, timelines, and resource allocation effectively.
• Hands-on experience with project management tools such as Jira, Azure DevOps, Asana, Microsoft Project, Smartsheet or similar platforms.

Certifications (Preferred)

• PMP, PgMP, or other relevant project/program management certifications, working methodology experience using Agile

Key Competencies

• Results-Oriented: Strong focus on delivering results on time and within scope.
• Adaptability: Ability to manage ambiguity and change in a fast-moving, high-pressure environment.
• Customer-Centric: A deep commitment to delivering a superior customer experience through optimized payment solutions.
• Innovation-Minded: Passion for improving systems and processes, with a proactive approach to identifying opportunities for innovation.

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department