Program Manager, Product Release Operations

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Review Operations team — a group within Snap’s Platform Integrity and Operations organization — focuses on moderating publicly facing content on Snapchat. It’s our job to keep each Snapchatter’s experience safe, whether that is engaging with a Snap on Spotlight, a creator on Discover or an advertisement served between friend’s Stories. Our team assesses broadly distributed content against our Community Guidelines, Terms of Service, and Product-specific policies. Together, with our Product and Engineering counterparts, our Moderation team reinforces our Community Guidelines across content types, every day. This team empowers Snapchatters to have safe, relevant and engaging experiences with content on Snapchat.

We’re looking for a Program Manager to join Snap Inc! As a member of the Operations team, you will work closely with Support and Product teams to ensure the successful launch of new Snapchat products and features to our community. You’ll scope, plan, coordinate, and improve upon the release readiness process with the ultimate goal of improving the Snapchatter experience with new products and features. 

What you’ll do:

• Drive operational release readiness for upcoming Snapchat product launches across a wide range of cross functional teams

• Ensure Operations teams are prepared to support new products by reviewing product roadmaps, creating internal training materials, and coordinating operational plans with workflow owners

• Closely manage cross-functional relationships and ensure there is healthy communication between Operations, Product, Engineering, Design, Marketing, and other partners

• Continuously assess impact and launch risk factors and actively work with applicable stakeholders to drive mitigation strategies 

• Drive and implement solutions for gaps, inefficiencies, or inconsistencies across the Operations Release Program

• Lead projects and initiatives aimed at improving the Operations Release Program through process and communication channels

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills, with high attention to detail

• Ability to initiate and autonomously drive cross-functional projects to completion in a fast-paced environment

• Excellent problem-solving skills, and the ability to translate ambiguous business challenges into actionable plans

• Strong interpersonal skills to work effectively with a wide variety of stakeholders and teams across varying disciplines and levels

Minimum Qualifications:

• BS/BA degree or equivalent years of experience in Business, Operations, Marketing, Communications, or a related field

• 2+ years of experience in program/project management, product operations, or other related field

• Experience working with and influencing cross-functional teams

Preferred Qualifications:

• Previous experience working for a consumer technology, communications, or social media company

• Familiarity with customer support workflows and operational design best practices

• Knowledge of project management methodologies such as Agile, Kanban, or Scrum

• Experience with ticketing systems such as Jira

• Ability to leverage data to inform and support critical decisions using SQL and data visualization tools

• Passion for supporting the community of Snapchat, and understanding of what makes for a good user, business, and platform experience

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $107,000-$161,000 annually.

Zone B:

The base salary range for this position is $102,000-$153,000 annually.

Zone C:

The base salary range for this position is $91,000-$137,000 annually.

This position is eligible for equity in the form of RSUs.