Position Overview:
Do you love tech 💻, but have a passion for people too 🥰? As a Program Manager you will join the accesso LoQueue Operations Team supporting the Virtual Queuing Program (FILOTOMATIX) at our client park(s), with a main focus on PARC ASTÉRIX. The Program Manager is responsible for building excellent partnerships with client teams onsite as well as internal stakeholders, all while making sure revenue and guest satisfaction success criteria are met. We're looking for people who are passionate, engaged and tech savvy – prior theme park experience is preferred, but not necessary. This candidate must have and maintain a satisfactory driving record in order to obtain a rental car at travel destinations as well as be comfortable using automobile, train, and plane transportation.
Location: 75% onsite at Parc Astérix
Reports to: Operations Manager
Travel Requirement: up to 30 %
What You’ll be Working On:
- Supporting the configuration, UAT and implementation of our virtual queuing system
- Driving solutions for in-park sales/promotions, and managing the budgets and performance of your park
- Building & maintaining working relations with stakeholders at the Parks and accesso, including Front Line Hosts through to Senior Leadership both internally and externally.
- Being responsible for performing in-depth analysis on the Queuing operations KPIs to make data driven suggestions to the business to improve service, revenue management and operational efficiency
- Working with Marketing to assess and improve customer touchpoints & communication of virtual queuing online and onsite
- Training and supervising of sales & park staff
- Technical support for minor software or hardware issues and escalating if required
- Maximizing growth opportunities from seasonal activities, new openings and regular analysis of performance
- Working with technical, park and product teams to roll out new initiatives and ideas
What you Bring to the Role:
- Self-motivated, detail-oriented individual who will do whatever it takes to meet a clients‘ needs
- Strong analytical skills and a great commercial sense
- Adept at solving complicated technical problems, an excellent communicator (both verbally and written), organized and thorough
- Strong team player who works well under pressure and willing to learn new technologies
- Excellent problem-solving techniques and the ability to make sound decisions
- Be able to engage in the product delivery of virtual queuing solutions to guests, representing accesso on-site meetings and technical support for minor software or hardware issues by performing the duties personally or through a team of staff and supervisors
- Must have the flexibility to work extended hours and work on weekends and holidays to meet the needs of the business
⭐️Bonus points if you have:
- Bachelor’s degree in business, Technology or a related field
- Previous/current theme park experience
- A keen interest in technology, web based apps and data
- A passion for people, and relationship building
*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.
At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at [email protected] so that we can set you up for success. Learn more about Diversity & Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy Statement
ABOUT accesso:
Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
