Agent Application Strategy Analyst II

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
The Application Delivery & Strategy (ADS) Team works cross-functionally to support initiatives that impact agents and customers. From defining the agent tool experience, to testing applications, to writing the features that support new business initiatives; we are helping to remove the barriers between agents and a world-class customer experience.
Job Duties and Responsibilities
DISH is seeking a highly motivated business requirements writer to drive agent application strategy within the Application Delivery & Strategy team. The role centers on defining and managing end-to-end business requirements for the applications agents utilize to provide customers with real-time support. The team collaborates closely with multiple business and IT stakeholders throughout project lifecycles, from initial concept to production delivery. The team is actively engaged in supporting growth areas of several businesses, including DISH's TV and OnTech business. You will help support the launch of new initiatives and help align agent tools with DISH's business direction. You will have the opportunity to learn and develop in a fast-paced environment.
Key Responsibilities:

• Collaborating with stakeholders to gather, document, and comprehend project requirements, ensuring clear understanding of the needs, goals, and expectations. This includes influencing teams toward the most impactful and efficient solutions to attain their objectives
• Articulating requirements in a structured and detailed manner; creating clear, concise, and unambiguous documentation that serves as a foundation for the development process
• Maintaining open and proactive lines of communication with stakeholders, development teams, and other relevant parties to ensure a shared understanding of requirements, potential scope changes, and deadlines while upholding business rules and correlating documentation
• Researching and analyzing existing processes and products; understanding the end-to-end user experience, and proactively identifying and executing upon enhancement opportunities

Skills, Experience and Requirements
Education and Experience:

• Bachelor's Degree from four-year college or university or 4 years project management experience. Equivalent combination of education and experience is satisfactory.

A successful Business Operations Analyst will have the following:

• Ability to question deeply one's own framework of thought while making conclusions based on reasoning
• Ability to communicate effectively and constructively; unafraid to collaborate while challenging the status quo
• Excellent organization and time management skills; ability to prioritize and manage multiple high-priority projects
• Ability to achieve great results while working with ambiguous scopes and constantly changing priorities
• An attention to detail; accurate and thorough; catching and/or avoiding mistakes to improve a system or experience
• Ability to recognize flaws in arguments, point out weaknesses and be willing to advocate for the best solution
• An open mind, a thirst for curiosity, the ability to maintain a positive attitude, and work autonomously

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.