Program Manager, Customer Service Delivery

Your impact:
Join an innovative team that is responsible for driving Intelsat's vision by managing cross-functional teams with the goal of executing programs, or launching new products and services that will open new profitable markets, drive new revenue streams, and ensure reliable communications globally. You will coordinate and collaborate with highly matrixed teams across the organization to provide team structure and focus on achieving program or product launch objectives with quality, on schedule, and within budget. To accomplish our goal, we are looking for bold thinkers and doers who will continue our legacy of innovation for decades to come.
What you will do

• Successfully manage programs, either in support of product development, or Government customers, while ensuring delivery of program commitments.
• Manage concurrent programs varying in size and complexity, while rapidly adjusting to changes in priorities.
• Manage cost, schedule, and technical performance of project portfolio through all phases of project lifecycle from inception to closeout.
• Execute program requirements by leading cross-functional teams including Engineering, Operations/Manufacturing, Contracts, Finance, and Security.
• Act as primary customer contact for project/task order activities, leading project review sessions with customer to discuss cost, schedule, and technical performance.
• Apply business acumen to formulate practical and effective program management approaches to ensure services are delivered on schedule.
• Apply formal change management practices that ensure that programs are baselined at kickoff and all changes are thoroughly reviewed for justification, impact to the program and have received appropriate approvals.
• Provide clarity on program objectives, ensuring that roles and responsibilities are well understood, and address any conflict in a timely manner with minimal direction and assistance from management.
• Participate in the preparation of proposals, work statements and specifications, operating budgets, and financial terms/conditions of contract.
• Lead contracts changes and participate in contracts negotiations.
• Manage conflict resolution using strong negotiation ability, influence, and professionalism.
• Anticipate program risks and issues and work to provide resolutions which ensure that stakeholder expectations are set appropriately.

Your required experience/skills

• Bachelor's degree, preferably in business or STEM, with a minimum of 5 years' experience supporting U.S. Government contracts and customers.
• Proven ability managing program task execution while meeting schedule, cost, and budget constraints.
• Demonstrated ability effectively executing on deliverables per contractual terms.
• Proven track record of successfully leading cross-functional teams to deliver complex projects on time and within budget.
• Proven ability to quickly earn the trust of sponsors and key stakeholders, set direction, mobilize, and motivate teams to execute with limited information and ambiguity.
• Demonstrated conflict resolution and negotiation skills.
• Proven problem-solving skills managing risks, developing mitigations measures, and incorporating them within the implementation plan.
• Demonstrated leadership and ability to influence and manage without authority.
• Experience managing the delivery of technology services.
• Ability to work effectively in a fast-paced environment, while adapting changing priorities and assignments.
• Fluency with MS Office tools, Visio, MS Project.
• U.S. citizenship with the ability to obtain Secret Security Clearance

Your success in this role will look like:

• Successful delivery of program requirements.
• Effective collaboration and stakeholder management.
• Successful management of internal and external customer meetings (e.g. program reviews and kick off meetings)
• Successful management of a diverse group of employees with different backgrounds, fostering inclusion, adaptability, openness, positiveness, professionalism, and respect.
• Effective verbal and written communication skills
• Effective risk management with the ability to anticipate and mitigate program risks.
• Effective collaboration with relevant stakeholders including BD and engineering teams.

It would be nice if you had:

• Experience with telecommunications, satellite communications or other related managed services.
• Service Delivery and Customer Service experience.
• Certifications in program management (PMI), Scrum, SAFe

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
Our D&I Commitment
We're committed to fostering a culture and environment of diversity, inclusion and respect - a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams - where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law .
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
Other Job Info:

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled