Program Manager, CSS

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn fosters a dynamic and supportive environment where hard work and great results are rewarded and celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a positive and empowering workplace for everyone.

About the Role:

Reporting to the Manager, CSS PMO, you will be overseeing and leading multiple programs and projects, driving success within the Customer Success, Support and Product Enablement organizations. You will work closely with cross-functional teams to define project goals, create comprehensive plans, create and implement enablement and adoption plans and ensure the successful delivery of complex initiatives. This role requires a strategic thinker with strong leadership skills, change management experience, excellent communication abilities, high ownership and execution abilities and a passion for driving results.

A Typical Day Will Include

•  Develop, execute and oversee program strategies to achieve business goals: develop scope, deliverables, required resources and timing for all programs and new initiatives. Create detailed program roadmaps, ensuring alignment with organizational priorities.

• Monitor program progress and adjust plans as necessary to meet objectives.

• Lead and motivate project team working on the program. Facilitate regular meetings to track progress, make decisions, resolve challenges, and align priorities. 

• Identify risks and drive change management for initiatives. Be accountable for delivering against established business goals/objectives. 

• Serve as the primary point of contact for program stakeholders and proactively communicate program status, risks and issues to the appropriate team members. 

• Build and maintain relationships with key stakeholders to ensure alignment and success. Collaborate with other internal departments and stakeholders to set expectations and ensure alignment, managing different personalities and communication styles

• Build and execute an enablement and adoption plan for every initiative - success of programs will hinge on success of impacted audiences’ adoption of changes. 

This Role Is a Fit For You If

• You have five or more years of experience in an internal project or program management role (leading large, complex teams and projects/programs), or leadership role.

• You have experience with project management methodologies (e.g., Agile, Waterfall) and with project management software (e.g., Monday.com, MS Project, Jira, Trello, etc.).

• You have experience in leading organizations through and enabling them on complex changes to ensure adoption.

• You are a highly motivated and organized professional with exceptional skills in leadership, time management, prioritization and facilitation.

• You are polished in presenting to large audiences, running effective meetings, and working with multiple levels of the organization, including executive stakeholders.

• You are a “builder” with a proven track record.

• You have experience managing multiple projects concurrently with multiple stakeholders and cross functional teams 

• You are not afraid to challenge the status quo, act on initiatives, and navigate conflicts in the interest of building common understanding. 

• You are clear and concise in communications and are strong in root causing and problem solving.

• You are focused on continuous improvement.

• Tolerance for ambiguity, allowing you to complete projects with high quality.

Bonus Points:

• Experience in a fast-paced, high-growth SaaS or technology environment.

• Strong analytical and organizational skills.

• Certification in project management methodologies (e.g., PMP, Agile, Scrum) is a plus.

• Flexibility to adjust to changing priorities and business needs.

• Experience in working with customer success and/or contact center/support on projects/programs. 

Travel Statement: Up to 10% travel to Bullhorn offices

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.