Program Coordinator

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP’s Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview
This role administers program(s) and provides oversight and support to program staff in coordinating program services.
What you will do

• Oversee day-to-day operations and work product
• Monitor and coordinate program operations, resources and projects including develop project plans and facilitate the resolution of issues.
• Enact policies and procedures, and maintain related documentation and databases.
• Collaborate across teams and serve as the primary liaison for the program.
• Oversee and participate in team, project and program meetings.
• Manage and maintain operating budget, supplies and resources.
• Maintain program metrics and related tools and regularly reports results.
• Monitor and support related finance, accounting and billing functions.
• Coordinate information collection, compilation and dissemination as required.
• Provide advanced administrative support as needed.
• Conducts a structured, focused intake with parent or caregiver, referring MD and/or referring agency to gather information regarding identified patient where there is a specific concern about Autism Spectrum Disorder.
• Effectively assesses the families’ understanding of their child’s problems and the expectations they have for evaluation through the AIC.
• Requests and coordinates schedules so that involved foster care agency representatives are present during evaluation/treatment process in order to facilitate coordination of care.
• Maintains the ability and knowledge to perform intake tasks and intake referral interviews for AIC
• Serves as a resource person for Access schedulers to access when questions arise regarding intake information, scheduling conflicts, difficult patient issues as it relates to intake, as well as any questions about resources for children and adults with ASD that are calling into CHOP with questions.
• Works closely with Autism Coordinator and AIC Manager to triage to most appropriate services at CHOP and in community
• Have a full understanding if a caller would be good fit for a Center for Autism Research (CAR at CHOP) research study.  Refer all families to Autism Match when they call with existing diagnosis.
• To assist with QI project data collection and analysis.  Report data to administrative team.  Generate graphs and reports, with interpretation of collected data.
• To look at data collected with AIC manager and other team members to develop new EPIC processes for intake, pools in EPIC, internal PCP referrals via EPIC, best triage to different programs within AIC (Dev Peds, CAR, DCAPBHS).  All of above to assure best access for families to AIC providers, working toward lessened wait time and best care.
• To work with AIC manager to communicate instructions for new processes developed.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience Qualifications

• At least one (1) year of administration, coordination or program experience Required
• At least three (3) years of administration, coordination or program experience Preferred
• At least one (1) year of experience in a healthcare related environment Preferred
• At least one (1) year of leadership, management, or supervisory experience Preferred

Skills and Abilities

• Intermediate proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent organizational skills
• Excellent time management skills
• Strong project management skills
• Strong conflict resolution skills
• Ability to work independently with minimal supervision
• Ability to collaborate with stakeholders at all levels
• Ability to influence others to accomplish tasks outside of the direct span of control

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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