Production Support - Vice President

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate and Investment Banking business, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities

• Implement SRE concepts like telemetry, observability, traceability etc. in the work environment.
• Ensure monitoring alerts and systems events are assessed, prioritized, and managed, and creates and maintain operational metrics
• Automate routine tasks by scripting or by other programmatic means, and collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
• Ensure potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
• Manage 1st and 2nd level support for application and platform incidents as needed
• Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
• Participate in post incident reviews for client impacting incidents
• Develop and distributes performance metrics for core services and reporting for the unit
• Contribute to the evaluation, implementation, and ongoing maintenance of monitoring tools used
• Provide technical and procedural training, coaching and guidance to support analysts
• Bring a DevOps mindset to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

Required qualifications, capabilities, and skills

• Bachelor's degree or higher in Engineering, Computer Science, or Information Technology with 10+ years equivalent experience with at least 3 years in development or production support
• Knowledge of Information Technology Infrastructure Library (ITIL) production support best practices
• Technical experience in Web based technology environments and related dependencies between platforms, database and application levels. (UNIX, Oracle)
• Experience automating operational tasks with one or more of the following languages: Python, Unix Shell scripting , Java or in any technology language
• Ability to quickly receive and process information, make appropriate risk based decisions.
• Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
• Strong global team member, interaction with staff and clients to achieve business goals.
• Experience working in the financial industry and with core banking and cash management systems.
• Manage 1st and 2nd level support for application and platform incidents as needed
• Identifies post incident review action items and process improvement opportunities
• Excellent communication skills, both oral and written

Preferred qualifications, capabilities, and skills

• Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace
• Experience in building Geneos script and monitoring is preferred.
• Understanding of Financial and Banking applications or related business experience

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.