Product Manager for Reader Experience

About The Philadelphia Inquirer, PBC

Since 1829, The Philadelphia Inquirer has been "asking on behalf of the people" by providing essential journalism for the diverse communities of the Philadelphia region. The Inquirer, a for-profit public benefit corporation owned by the non-profit Lenfest Institute, produces Pulitzer Prize-winning journalism that changes lives and leads to lasting reforms. Its multiple brand platforms - including newspapers, Inquirer.com, e-Editions, apps, newsletters, and live events - reach a growing audience of more than 10 million people a month. "In a free state, there should always be an inquirer asking on behalf of the people: Why? Why? Why?" - John Norvell, Inquirer co-founder

Summary

As The Product Manager - Reader Experience, you will be responsible for continuous improvement of Inquirer.com and our mobile apps, focused on outcomes for our audiences. You'll take a holistic view of the customer journey, working alongside product managers for storytelling and tools, service and sports, revenue, and data and APIs. You'll work with our journalists, marketers, engineers, agile practitioners and product designers and researchers to serve Philadelphians, resulting in audience growth, return visits and deep engagement.

What You'll Do

• Advocate passionately for Philadelphians' news and information needs,
  finding creative ways to meet people where they are with
  products that respect their time and attention.
• Lead cross-functional delivery squads - composed of designers,
  engineers, project managers, reporters and other stakeholders - to
  build and iterate over new products and features, resulting in changes
  to customer behavior that drive business results.
• Manage the prioritization of engineering work across web
  and native mobile platforms, clearly articulating desired outcomes
  and how we'll measure success.
• Translate feature ideas into actionable product
  requirements and user stories.
• Keep up to date with industry trends, competitive products
  and new capabilities to inform your product roadmaps.
• Contribute to grant proposals and status reporting for our
  philanthropic funders.

Who We're Looking For

• 3+ years of experience as a product manager for digital applications
  or in a product-adjacent audience-focused role. Experience with news
  is a big plus.
• Experience analyzing customer feedback, user research and
  performance data to guide product feature development.
• Working knowledge of Agile methodologies, process and
  principles, particularly when they're useful and when you may
  want to deviate from them.
• Strong communication, creative problem-solving
  and collaborative skills.
• Ability to interact effectively at all levels within an organization,
  including executive and C-level. Ability to work well in a
  dynamic group environment and under deadline pressures.
• A tireless belief in the value of local journalism and a desire to
  support The Inquirer's mission to be the indispensable source of
  local news and information serving the diverse communities of the Philadelphia region.

Other Things To Know

We know not everyone reading this will fit exactly what we've described. We encourage everyone to apply who shares our passion for indispensable journalism and our drive to create a sustainable business model to support it. As an equal opportunity employer, The Inquirer is committed to fostering a diverse and inclusive culture, and we especially encourage members of underrepresented communities to submit an application, including women, people of color, veterans, LGBTQ+ people, and individuals with disabilities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

• Pay Type Salary

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