Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
At Teledyne Gas Measurement Instruments, we're on the lookout for a Technical Support Engineer who is not only passionate about delivering outstanding service but also brings a solid technical foundation, particularly in gas detection. This role is ideal for someone eager to become a trusted advisor to our customers, offering expert support on our range of gas instruments.
What You'll Do:
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Deliver top-tier technical support through phone, email, and other channels.
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Efficiently diagnose and resolve customer issues, ensuring a high satisfaction level.
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Work collaboratively across teams to streamline customer issue resolution.
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Accurately document interactions and maintain detailed customer records.
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Conduct on-site customer training, with travel up to 30%.
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Audit authorized Teledyne GMI Service Centers to uphold our standards.
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Provide comprehensive training on product usage, maintenance, and servicing.
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Take on additional responsibilities as directed by management.
What We're Looking For:
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A degree in Engineering/Electronics or equivalent.
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Extensive experience working in gas detection or electronic instrumentation.
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Demonstrated ability in supporting software applications and understanding engineering processes.
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Exceptional communication and presentation skills.
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Proven ability to manage multiple tasks and prioritize effectively.
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Previous experience in customer support roles.
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Willingness to travel internationally and domestically, with up to 30% travel.
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Fluency in English; additional languages are a plus.
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High proficiency in IT, especially Microsoft Excel and Adobe InDesign.
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Flexibility to occasionally work late afternoons to support American customers.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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What We Do
Teledyne FLIR designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness. We bring innovative sensing solutions into daily life through our thermal imaging, visible-light imaging, video analytics, measurement and diagnostic, and advanced threat detection systems.
Teledyne FLIR offers a diversified portfolio that serves a number of applications in government & defense, industrial, and commercial markets. Our products help first responders and military personnel protect and save lives, promote efficiency within the trades, and innovate consumer-facing technologies. Teledyne FLIR strives to strengthen public safety and well-being, increase energy and time efficiency, and contribute to healthy and intelligent communities.
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