Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at agilent.com.
As our new Product Support Engineer, you will be part of a team that ensures the serviceability of our Vacuum Products within Agilent’s Spectroscopy & Vacuum Division, from new product introduction to obsolescence and provides support to our service teams and customers around the globe. This portfolio of solutions includes Turbo Molecular, Ion & Primary pumps as well as related vacuum accessories and a Mass Spectrometer Leak Detector. The focus of the activities is however going to be around Turbo Molecular and Rotary Vane Pumps.
Your main responsibilities will be:
• Collaborate closely with cross-functional teams, including process owners, Marketing, R&D, Quality, and Manufacturing to ensure serviceability of newly introduced as well as released products within the product families of competence. This includes co-development of service strategies for single products, creation and set-up of spare parts and special tooling, definition of safety stock requirements, evaluation of financial impacts of proposed solutions to services
• Capture and translate modifications of released products into service processes and procedures, to ensure alignment of installed base with the latest technology development
• Provide proactively specialized technical and process related support to our service network, composed out of internal Agilent employees as well as authorized service partners in all regions, with the goal to ensure smooth daily service operations
• Create and maintain service instructions, procedures and, service notes within Agilent’s Product Lifecycle maintenance system
• Develop and deliver trainings on product serviceability to internal and external customers
• Occasionally provide on-site assistance to external customers on the products of competence
This position is based in our plant in Torino (Leini), where partial remote work would be an option (up to 2 days a week).
Qualifications
We are looking for a highly-skilled individual with the following background:
• Technical engineering experience in Industrial Systems, Manufacturing or Automation industry
• Ideally a university degree in Physics, Chemical Physics or Mechatronic Engineering, Electronic Engineering, Industrial Production Engineering or close
• Previous experience with / Knowledge of vacuum solutions would be a great plus
• Full proficiency in both Italian and English.
On a personal level, you are proactive, customer centric and a team player. You have great communications and interpersonal skills to interact with many internal and external partners. You enjoy problem-solving and focusing on continuous improvement. Whilst being flexible, you also show a strong planning, organizational and time management attitude.
We offer:
• An opportunity for you to make a significant impact in a world-class company and develop your skills
• A role among passionate colleagues, in a growth orientated and inclusive environment. You will become part of a caring and fast paced environment, built on integrity, sharing and trust
• The chance to be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
• Career development opportunities in an international company
• Competitive compensation and benefits package
• A commitment to work/life balance.
• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Services & Support
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
