Product Strategy Director for Knowledge Management (Legal KM)

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.

The Product Strategy Director for Knowledge Management (KM/Law) works closely with external customers, prospects, and partners to define and design new features and products from idea to release. A director-level role that works directly with our Product team, and regularly collaborates internally with our Sales, Services, and R&D teams. This includes the quantification of market needs from a demand, ROI, need, and product positioning perspective, exploring sources of passive data, as well as exploring user workflows to identify gaps, pain points, and where Litera exists within that lifecycle.

Candidates should have recent experience at a law firm as they will mainly focus on our knowledge management (KM) and lawyer productivity products. 

A Day in the Life

• Engage and meet with customers to learn about their needs and concerns

• Review market data from surveys, interviews, and win-loss analysis

• Evaluate industry news and competitor announcements

• Create and own financial analysis

• Prioritize and build initiatives and epics that satisfy customer needs

• Analyze how proposed changes impact other areas of the business

• Work with design to mockup solutions and iterate to build the best user experiences

• Work with marketing and sales teams to plan successful product launches

Role Progression

Within 1 month, you will:

• Complete New Hire Onboarding

• Learn best practices, processes, and business tools

• Review and understand core market problems, value propositions, and features of the product

Within 3 months, you will:

• Be a key contributor to the product roadmap creation, development, and release processes

• Lead customer advisory board(s)

• Drive conversations about where product lines should be going, encouraging debate and critique

Within 6 months, you will:

• Drive prioritization and direction of the product

• Own all product initiatives and deadlines

• Build relationships with key customers and use insights to drive roadmap

About You

• Bachelor's degree or higher in Business, Law, Computer Science, or a related field; a master's degree or MBA is preferred.

• Minimum of 10 years of product management experience, preferably within the legal technology industry.

• Experience in managing the product lifecycle and roadmap.

• Collaborative and innovative, especially with internal and external stakeholders

• Experience in creating and owning financial analysis, product pricing, and ROI calculations.

• Deep understanding of the legal industry, knowledge management, and lawyer productivity workflows, with the ability to identify market trends and incorporate customer insights into product strategy.

• Ability to conduct market research, including customer meetings, surveys, win-loss analysis, and competitor benchmarking, to inform product decisions.

• Comfortable with ambiguity and able to make tough decisions, prioritizing initiatives that align with strategic goals while balancing short-term and long-term objectives.

• Familiarity with modern product development practices and agile methodologies.

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $130,000 to $180,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).