The role of the Product Specialist will be to support the Product Manager on the day-to-day blocking and tackling. He/She will provide overall support to ensure the success of Digital Banking, Deposit and Payment products.
ESSENTIAL FUNCTIONS
- Provide level 2 product support
- Monitor and assist in new feature implementations, testing of product changes, coordination and reporting of product metrics
- Ensure product adheres to the strategic product plan defined by the Product/Product-line manager
- Responds to inquiries and requests from internal business partners and external vendors in case management tickets
- Research and resolve issues related to the Bank’s products and services
- Performs account maintenance related functions as may be required
- Other duties as necessary
JOB QUALIFICATIONS
- Strong analytical mindset: Numbers make sense to you and your communication skills allow you to articulate the data and results to the product managers.
- Strong organizational skills: You must be able to manage multiple priorities and meet task and project deadlines.
- Attention to detail: You must be detail and results orientated with the ability to support multiple projects/products at any given time.
- Time management: You know how to manage your time without someone looking over your shoulder and are comfortable asking for help when you need it.
- Strong Interpersonal and listening skills: You must be able to work with all personalities and levels to understand and translate needs into requirements
- Basic knowledge of the Bank’s electronic services, including but not limited to, consumer and business electronic banking, mobile banking, bill-pay, external transfers, debit cards, and wire transfers
Top Skills
What We Do
Since 1960, Northern Bank has been the banking partner of choice for businesses and consumers throughout New England. We take an entrepreneurial, commonsense approach to providing a complete line of banking solutions. We are deeply invested in the communities we serve and passionately committed to helping you, our customers, grow. Thanks to the unwavering dedication of our team and the loyalty of our customers, we have been named the #1 performing Community Bank in New England for seven straight years and #1 in the United States in 2015.
Northern Bank provides businesses and individuals with deposit and cash management services, commercial and franchise financing, residential mortgages, and wealth management services. We currently operate 12 branches in the Greater Boston market. For more information, contact us at 800-273-6908 or visit www.nbtc.com. Member FDIC | Equal Housing Lender.
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