Product Owner

Are you passionate about Product Management in FinTech? Do you have experience delivering digital products that delight consumers and add business value? If you have a track record of executing on product strategy and launching products to market, you apply user-center design practices to writing user requirements on new products that solve customer needs and have a robust level of alternative financial service offerings. Then it’s time to join the Western Union’s Digital Product team as a Product Owner.

Western Union powers your pursuit.

The Product Owner has a significant role in realizing the vision of the product strategy and ensuring that products and services are developed with the needs of our customers in mind. This role has significant relationships and responsibilities outside the local team, including working with product, design, technology, program, business, regions, marketing, compliance and legal.

Role Responsibilities

• Hands on experience in both upstream product and service definition, and downstream product development and execution.
• Gather, analyze, and document project technical and non-technical requirements via user stories.
• Write user stories that clearly describe the desired business outcome and contain non-prescriptive – but testable - Acceptance Criteria that enables teams to define the best solution.
• Proven experience on owning responsibility for the overall application development lifecycle, including ensuring that project deliverables meet or exceed policies, procedures, and standards.
• Suggesting improvements or enhancements to processes and systems to increase customer satisfaction or improve productivity.
• Leading the testing of user stories along with the QA team to help meet the definition of done criteria.
• Proficiency in requirement gathering and decomposing epics and features into user stories.
• Strong understanding of data driven technical product management.
• Define and manage the Sprint process with the Scrum master and manage backlog. 
• Good understanding of how mobile apps and web systems work with basic knowledge of systems design.
• Experience using agile scrum methodology drafting business requirements, prioritizing features, authoring user stories and acceptance criteria, and collaborating with cross-functional team members.
• Investigating production issues, analyzing root cause and come up with optimizations.
• To understand, analyze and produce data to meet various requirements based on the purpose and target audience.
• Conduct market research and create business cases.
• Manage products through the product development lifecycle ensuring that proper alignment and approvals are obtained from Legal, Compliance and Privacy.
• Outstanding communication, presentation, and leadership skills.

Role Requirements

• 6-8 years of professional experience with product management, specifically in Digital payments space
• Excellent understanding of various payment methods like – Bank account, Cards, ACH, Retail etc.
• Strong knowledge of payment flows and use cases.
• Proficiency in understanding settlement models, banking and settlement operations.
• Knowledge of bank fees and various fee structures.
• Strong experience with Agile methodologies is required, including the Scaled Agile Framework (SAFe), Scrum, Kanban.
• Experience in supporting business and product teams in translating complex business needs into user stories.
• Experience in backlog grooming and user stories decomposition.
• Ability to test user stories against acceptance criteria.
• Strong knowledge of business process analysis and requirements analysis.
• Proven ability to ask probing questions to business/product/technology team members.
• Experience in Agile tools such as Jira, Confluence, Rally etc.
• Good understanding of the Product Development Lifecycle.
• Understanding of complex product environment and dependencies.
• Experience in writing database SQL/HQL queries.
• Advanced MSOffice skills (Word, PowerPoint, Excel).
• Strong communication skills with ability to interact with cross-functional roles.
• Mentoring, coaching, and team building skills.
• Strong ability to assess risk and apply risk management practices in managing technical product development initiatives.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]

• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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