Product Owner, Loyalty

The Company:
Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.
 

The Role:
 

As a Product Owner at Marigold Loyalty, you'll support the success of our loyalty and marketing technology solutions by collaborating with product management and engineering teams. You'll help translate customer needs into innovative features that deliver measurable business impact while ensuring technical excellence and market competitiveness. Join our dynamic team of technologists in a fast-paced, agile environment focused on revolutionizing customer engagement.

What You’ll Do: 

• Maintain the product backlog, ensuring alignment with strategic objectives and customer needs

• Collaborate with Product Manager(s) to execute and implement product vision into actionable development items

• Create detailed product feature specifications and acceptance criteria, ensuring clear understanding across all relevant teams

• Participate in planning and prioritizing product development initiatives and feature backlog items

• Mitigate roadblocks to achieving release goals

• Work cross-functionally with other team members to manage dependencies and priorities

• Partner with customer-facing teams to resolve issues and gather insights

• Facilitate or participate in release planning, refinement sessions, and retrospectives

• Lead product demos and coordinate testing efforts

• Support operational excellence through feature request management and KPI tracking

• Assist with competitive analysis and market research

• Collaborate with UX/UI teams to ensure optimal user experience

Ideal Qualifications: 

• 1-3 years of experience in a product owner or similar role

• Passion for software development with knowledge of web technologies

• Familiarity with agile processes and principles

• Strong analytical skills with data-driven decision making ability

• Experience gathering and communicating software requirements in written form via user stories, use cases, acceptance criteria, or similar descriptions.

• Excellent verbal and written communication skills

• Ability to work effectively across multiple time zones and locations

Nice to Have: 

• Previous experience in B2B SaaS, marketing automation platforms, customer engagement platforms, customer data platforms (CDP), or CRM marketing software

• Understanding of loyalty marketing principles and MarTech landscape

• Knowledge of loyalty program mechanics and customer engagement strategies

What We Offer: 

• The table-stakes benefits you’d expect including: medical/dental/vision, life and disabilities insurance

• Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off

• 401k plan with a company match on your contributions

• Employee-centric and supportive remote work environment with flexibility

• Support for life events including paid parental leave