Product Owner E (Pega)

End Date

Friday 02 May 2025

Salary Range

£59,850 - £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

An exciting opportunity has been opened for a Product Owner in the Smarter Journeys Lab within the Colleague Channels Platform.
We’re on a journey to build the Bank of the Future by simplifying the Bank’s Operations while improving internal & external customer experience through our Business Process Management solutions, built in the latest Pega Cloud technologies.

Job Description

JOB TITLE: Product Owner (Pega) – Colleague Channels Platform

SALARY: 3/E : £59,850 - £66,500

LOCATION: Manchester

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week on site and 3 days from home. Additionally, you can work from home all 5 days a week for 6 weeks in July and August each year.

About this opportunity:

Here at Lloyds Banking Group, we put our customers at the heart of everything we do, and every colleague has an important part to play. The Smarter Journeys Lab is an integral part of the amazing Colleague Channels Platform and our mission is to innovate and enhance customer journeys and drive growth through innovative solutions. We take pride in our strong culture, with a key focus on inclusivity, innovation, and continuous learning.

We have a vacancy in our Pega Product Portfolio for a Product Owner, where you'll play a crucial role to help us deliver change at pace, across our Pega products.

We have almost completed a large-scale modernisation and simplification of our Pega applications onto a single Pega 8 Cloud hosted Customer Service application, enabling a huge opportunity to use this to help further mature and transform customer and colleague journeys. Our mission involves transforming key “moments of truth” processes like Bereavement and Power of Attorney, as well as other integral processes such as Industry Account Switching, ISA Transfers, DSAR, Savings Product Maturities, Credit Card Servicing.

Role Purpose:

Seeking individuals excited to transform customer and colleague outcomes using the latest Pega Cloud technology!.  You’ll need to be able to create and articulate a product vision and turn this into reality through agile delivery. You’ll support and handle varied groups of people, ensuring you hold others to account. You'll excel at working with diverse individuals, encouraging lasting connections, and navigating uncertainty to get results.

You'll be responsible for the day-to-day leadership of a Pega feature team. This includes managing & reporting to senior stakeholders up to Exec level, leading the team to plan and execute agile delivery, ensuring all governance is completed, helping to shape the roadmap and vision for a set of products, providing input on prioritisation based on differing customer demands, supporting the team in understanding & removing blockers.

Not only do we use Pega technology to deliver some amazing outcomes for the Smarter Journeys Lab, we also support customer and colleague journeys and inbound change demand from platforms across Consumer Relationships and beyond to deliver their outcomes.

You’ll be accountable for delivery of your product outcomes, working with your team, and across teams in other platform labs and 3rd parties. You’ll partner with Integrators, Customer Journey Managers, Engineers, Product Managers and dependant Platforms, to bring requested features to life.

Required skills include the ability to:

• Lead teams in technical and business change delivery, using efficient agile methodologies to deliver iterative value to our colleagues and customers, at the earliest opportunity.
• Understand the business and operational landscape that your product(s) operate within, ensuring the business impact of change is understood, and changes support the strategic direction of both the business area and technology.
• Support inbound demand, working with integrators and your team to ensure this is supported through a process of impact assessment, solutioning, sizing and scheduling.
• Support the management of the lab backlog, balancing inbound demand with the Labs own outcomes.
• Work with other Product Owners to develop a North Star vision and strategic roadmap for current and future products, to support the future needs of our colleagues and customers.
• Work with Integrators to ensure dependencies are identified at the earliest opportunity, assist in interlock to enable your team to deliver at pace.
• Identify risks, issues and blockers to delivery and where possible mitigate / resolve, raising to product owner(s) / lab leadership where required
• Complete all governance related activity for your deliveries including PRIA, YCF, PCF, SI.

Bring to the role:

• Background in Product Ownership, Project Management, Technical Delivery Management or experience in delivering technical business change.
• Strong personal ownership and accountability

• Excellent communication and interpersonal skills.
• A well developed and maintained resilience enabling you to thrive in a busy environment
• A keen interest in our future Tech landscape, able to positively bring this influence to today’s choice.
• An approach highly motivated to do the right thing and the confidence to offer guidance, to teams and individuals to do the same. An approach that inspires colleagues and teams to:

• Work collaboratively to achieve shared goals
• Bring an open-minded approach to problem solving
• A culture of continuous improvement and learning, the boldness to fail-fast in the pursuit of optimisation.
• A passion for gaining and sharing knowledge and insight
• An enhancement to our teams by modelling our groups values, evidenced by your behaviours

Ideally, you’ll also bring:

• Knowledge / experience of Pega, and how it is used within the bank
• Experience of business and/or IT change delivery; proficient in the use of all core change tools (JIRA, Jira Align and Confluence)
• Experience of working with geographically disparate software development teams or working with our partners, such as TCS and/or other external software vendors to LBG.
• A growth mindset, striving to grow you own capabilities by pursuing and investing in personal development opportunities
• A curiosity to adopt new ways of working and finding a way to incorporate agile practices

What can we offer you in return?

We offer a hybrid model of work with a combination of working from home & Manchester office-based collaboration days.

We’re committed to building a team which reflects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture focused on making a difference.

We also offer a wide-ranging benefits package, which includes…

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Islands are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries.

This means that colleagues who are based in the Islands would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.