Product Operations (R3302)

Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent, autonomous systems. Its products include Hivemind Enterprise—EdgeOS, Pilot, Commander, and Forge—as well as V-BAT and Sentient Vision Systems (wide-area motion imaging software). With offices in San Diego, Dallas, Washington, D.C., Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia), Shield AI’s technology actively supports U.S. and allied operations worldwide.  For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X and Instagram.    

We are looking for a highly organized, strategic thinker and proactive candidate for product strategy and operations role. In this critical role, you will serve as a key strategic partner to the Head of product and business, providing timely and proactive support to run product as a business operation, helping to execute product roadmap, strategy, operations and translating into business outcomes. You should be an excellent and exceptional at stakeholder management, coordinating with multiple functions aligning them to execute as per product strategy for targeted business goals.

What you'll do:

• Strategic Planning & Execution: 
• -Assist the VP in developing and executing department-level strategic plans and initiatives. 
• -Conduct market research and competitive analysis to support strategic decision-making. 
• -Track global market / region activities, analyze trends and identify areas to input to business and product strategy 
• -Identify and analyze potential risks and opportunities for the department. 
• -Execute go-to-market strategies for new product launches, including positioning, messaging, and pricing and expansion in international markets  




• Product Operations: 
• -Operational Excellence: Streamline and optimize product-related processes, such as product launches, customer onboarding, and customer support. 
• -Data Analysis & Reporting: Collect, analyze, and report on key product metrics (e.g., adoption rates, customer satisfaction, churn) to inform product decisions and strategy. 
• -Product Lifecycle Management: Monitor product performance throughout the lifecycle and identify opportunities for improvement and innovation. 




• Business Operations: 
• -Analyze and identify areas for improvement in key business processes across the product lifecycle. 
• -Develop and implement process improvement initiatives, such as workflow optimization, automation, and standardization. 
• -Collect, analyze, and interpret data from various sources (e.g., CRM, ERP, marketing automation platforms) to identify trends, measure performance, and track key metrics. 
• -Prepare and present data-driven reports and dashboards to leadership on key business performance indicators (KPIs).  




• Communication & Collaboration: 
• -Build and maintain strong relationships with colleagues across all departments. 
• -Effectively communicate information and updates to the Head of product and other stakeholders 

Required qualifications:

• Bachelor's degree in business administration and Communications, or a related field.
• 5+ years of experience as a Product operations, Business operations or Chief of Staff, Executive Assistant, or in a similar role supporting senior executives. 
• Strong project management skills with the ability to prioritize tasks, anticipate risks and meet deadlines. 
• Excellent organizational and time management skills with the ability to multitask effectively. 
• Strong analytical and problem-solving skills with the ability to identify and resolve issues proactively. 
• Excellent written and verbal communication and interpersonal skills. 
• Proficiency in Microsoft Office

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.