Product Operations Manager

Job Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is seeking a Product Operations Manager to join our Product Operations Team. Product Operations enables the achievement of product and business outcomes. Product Operations is responsible for process improvement design, tooling, automation, and leading all related cross-functional work and communication in support of our Product Teams.
We are seeking a Product Operations Manager to drive process optimization, governance, and continuous improvement throughout the Product Development Lifecycle with a specific focus on Go-To-Market (GTM) and Post-Launch Success functions. In this role, you will be responsible for designing, refining, and standardizing processes that enable Product Operations Managers (POMs) to effectively support GTM and post-launch efforts. You will ensure POMs are equipped with the necessary tools, resources, and knowledge to execute these initiatives consistently and efficiently.
You will lead the creation and implementation of standardized frameworks and best practices to ensure alignment with cross functional stakeholders and operational consistency across product teams. This includes developing training materials, hosting workshops, and promoting efficient management of timelines, resources, and deliverables. You will also establish clear governance structures to ensure all stakeholders follow agreed-upon processes and adhere to quality standards.
Collaborating closely with POMs and engaging with cross-functional teams, you will ensure that GTM processes remain consistent across the product portfolio. You will also lead cross functional training efforts to drive awareness and adoption of best practices, empowering teams to execute initiatives with greater alignment and efficiency. Through ongoing support and guidance, you will empower teams to overcome challenges, maintain transparency, and drive product initiatives that deliver measurable success and long-term value for the business and its customers.
What You'll Do• Lead and manage high-priority, cross-functional projects related to process optimization and governance, ensuring alignment and consistency across Go-To-Market (GTM) and Post-Launch Success initiatives ultimately driving desired business outcomes• Effectively collaborate with individuals across various functions and SBUs at all levels, fostering a cooperative and productive work environment• Define and prioritize milestones to streamline processes for POMs, ensuring timely delivery and keeping stakeholders informed of any progress or changes.• Develop and oversee processes and governance for incorporating metrics and required instrumentation into GTM and Post Launch processes, driving teams toward actions and outcome achievement• Proactively identifies and communicates potential risks/issues, assessing their probability and potential impact, and develops strategies to manage risks.• Communicate critical issues and decisions to leadership, driving alignment and ensuring action is taken to maintain consistent governance of processes.• Resolves cross-functional issues within projects and programs effectively, demonstrating leadership without positional authority• Defines, documents, and establishes best practices for product operations, working with team to implement standardized processes that enhance operational efficiency and consistency.• Take ownership of the tools supporting GTM and Post-Launch efforts, leading their implementation, training, and adoption, while proactively identifying opportunities for optimization and improvement.• Mentor team members, acting as a resource for colleagues with less experience and enhancing their professional development.• Perform other duties as assigned.
What You'll Need to Succeed
We're looking for someone who:• Can work remotely or from an Applied Systems office• Ability to travel up to 10%
Your experience should include some or all of the following:• 3 - 5 years of experience in product management/product operations/product growth or related experience. Including:

• Driving product adoption and growth initiatives, ensuring successful user engagement and expansion.
• Familiarity with product adoption best practices, tools, and techniques to optimize product adoption and customer retention.
• Leading and implementing process changes at scale, including managing change effectively across teams and ensuring smooth transitions

• Experience in a leadership role within product operations or technical program management, ideally within a technology or software company, is a plus• Advanced ability to lead multiple concurrent, high-value projects to successful goal achievement, demonstrating in-depth knowledge and experience.• Highly proficient in collaborating effectively, resolving interpersonal issues blocking project success, and facilitating team member contributions.• Demonstrated understanding of business objectives, products being supported, cross-product implications, and cross-functional roles and dynamics.• Adept at working with tooling as part of the role, using selected tools as required to support function and SBU processes.• Advanced skills in time management, conflict resolution, timely decision-making, problem-solving, facilitation/communications, negotiation, risk identification/mitigation, adapting to change, delegation, and adapting to change
Additionally, you may have:• Insurance industry experience• Strong analytical and strategic thinking skills.• Familiarity with Product Management tools such as Jira Product Discovery, Jira Advanced Roadmaps, Pendo, Planbox
What You'll Gain• Benefits from Day One
o Health insurance plans, dental, and vision
o Wellness incentives
o 401(k) and/or RRSP retirement savings plans with employer match• Work-Life Balance
o Competitive paid vacation time and a free day for your birthday
o Personal/sick time
o Paid holidays
o Flex Time
o Paid parental leave (U.S. candidates)
o Volunteer time off• Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people, and are empowered by the results of our work. We fulfill the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace, and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation, and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most.
For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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