Company Description
Test description
Job Description
We are seeking a highly organized and analytical Product Operations Manager to join our dynamic team in San Francisco, United States. In this pivotal role, you will be responsible for streamlining product development processes, optimizing cross-functional collaboration, and driving operational excellence across our product organization.
- Develop and implement operational strategies to improve product development efficiency and effectiveness
- Collaborate with product managers, engineers, and other stakeholders to identify and resolve operational bottlenecks
- Analyze data to provide insights and recommendations for process improvements
- Create and maintain documentation for product operations processes and best practices
- Manage project timelines, resources, and deliverables to ensure on-time product launches
- Facilitate cross-functional communication and alignment on product initiatives
- Identify and implement key performance indicators (KPIs) to measure operational success
- Lead continuous improvement initiatives to enhance product operations
- Coordinate with external partners and vendors to optimize product-related operations
Qualifications
- Bachelor's degree in Business, Engineering, or related field; MBA preferred
- 5+ years of experience in product operations or related field, preferably in the tech industry or with SaaS products
- Proven track record of implementing operational improvements and driving efficiency
- Strong project management skills with proficiency in tools such as JIRA and Asana
- Excellent data analysis skills, including proficiency in Excel, SQL, and data visualization tools like Tableau
- Deep understanding of product development lifecycle and agile methodologies
- Outstanding problem-solving abilities and attention to detail
- Exceptional communication skills, both written and verbal
- Demonstrated ability to collaborate effectively with cross-functional teams
- Strong strategic planning and process optimization capabilities
- Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities
Additional Information
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
# KEY FACTS
- Founded in 2002
- 55 technicians in China
- More than 1,100 shipments checked every month
# SERVICES
- Product QC inspections
- Factory audits
- Other related services to support our clients
# THE THREE COMMITMENTS TO OUR CLIENTS
We have identified three "customer critical to quality criteria" in the inspection business:
1. Sending only product-specialized technicians
We do not guarantee to perform a service on a certain date. What we commit to is sending QC technicians who are qualified for your products.
2. Being reactive
We know that many shipments are urgent. Most of them might already be late by the time we are called to inspect them. Our clients do not want us to be a bottleneck.
We have organized our internal processes to accommodate for urgent jobs.
3. Releasing only properly-vetted reports
We do not guarantee that we send reports on the evening of the inspection day. What we commit to is studying the reports carefully before releasing them.
For inspections in China, 80% of reports are sent on the same day.
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