Product Operations Intern

Posted 3 Days Ago
Be an Early Applicant
92707, Santa Ana, CA
Internship
Insurance • Real Estate
The Role
As a Product Operations Intern, you will work on enhancing the effectiveness of Product, Engineering, and Design teams by developing processes, conducting data analysis, and collaborating on product delivery planning. The role involves gathering customer insights and documenting key processes in the product development lifecycle.
Summary Generated by Built In

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoFirst American is a global leader with a rich history going back to 1889. From our humble beginnings as a family business, we’ve grown into a $6 billion enterprise with a worldwide footprint. Our diverse portfolio includes Title Insurance, Settlement Services, Lender and Servicer Solutions, Real Estate Data Solutions, Home Warranty and Insurance, Trust Services, and International Services. We’re committed to driving the digital transformation of our industry through innovative technology.
Our Product Operations team is at the forefront of this transformation, working tirelessly to support and drive our teams with effective processes and tooling as they work to modernize the real estate title and closing process.
This summer, we’re thrilled to offer internship programs to university students based near our Southern California headquarters, or anywhere in the continental USA. If you’ve ever considered a career in technology, this is a fantastic opportunity to gain hands-on experience.

Internship Opportunity 

Come join an exciting and transformative organization where the sky is the limit! We don’t simply accept individuality – we actively embrace it, support it, and thrive on it. In addition to focusing on you, our People First Culture celebrates collective diversity, equity, and inclusion not simply because it’s the right thing to do but also because we believe it’s the key to our success. We are proud to foster an authentic and inclusive workplace for all. First American is an equal-opportunity employer. 

The types of things you’ll do 

Product Operations is a broad area with an extensive opportunity space. Each intern will have their unique mission refined before the start date, after an offer is extended and accepted. Here are some of the value adds you’ll be working on: 

  • Objective: Enable Product, Engineering, and Design teams to be more effective through processes, standards, tooling, data availability, and data analysis. 

  • Product Analytics: Gather, transform, analyze, and present data to inform decisions; collect product metrics to support analysis of user adoption through reports in data adoption platforms to inform roadmaps. 

  • Process enablement: Create processes for key checkpoints in product development lifecycle and document. 

  • Planning: Drive product delivery through supporting teams’ in their delivery processes utilize tools such as Atlassian Jira, Jira Product Discovery, and Jira Plans. 

  • Customer Research: Gather requirements by leading discovery sessions to gain customer insights and a better understanding of the product and team needs. 

 

Basic Qualifications 

  • Currently pursuing a bachelor's or master's degree at an accredited university. 

  • Majoring in Business, Information Technology, Economics, Statistics, or a related field. 

  • Prior exposure to best practices through hackathons, design challenges, university projects, or previous internships.  

  • Available full-time, 8-10 weeks for internship starting in early June 2025 and ending in August/September 2025. 

 

What’s in it for you? 

  • Competitive Pay: We offer competitive industry pay for our internship program. 

  • Industry Experience: The rare opportunity to impact one of the most prominent players in the United States real estate market. 

  • Mentorship & Buddy Program: We're in this together. You will be coached by an experienced mentor and paired with a buddy to answer your questions along the way.  

  • Networking: A chance to build your network with intelligent and hardworking interns and First American employees who share your passion for technology.  

  • Exposure: Access to industry standard tools, learning and development resources, and the opportunity to present your project at our Intern Expo Day in front of First American leadership and fellow interns. 

  • Extended Opportunities: Possibility of continuing part-time employment with our work study internship program or joining our First American team as a full-time early career hire.  

 

 

Pay Range: $40.00 - $45.00 hourly 

 
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. 

#ST2intern

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Top Skills

Data Analytics
The Company
HQ: Santa Ana, CA
13,104 Employees
On-site Workplace
Year Founded: 1889

What We Do

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.

First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.

First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.

As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.

First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).

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