Product Operations Change Management Vice President

Job Description
Join the Product, Experience and Technology (PXT) organization for an exciting opportunity to build and operationalize a change management function aimed at driving successful and consistent adoption of new ways of working through developing new processes, best practices and engagement channels to ensure the PXT organization can embrace and champion changes in a balanced manner to continually enhance our overall product operating model.
As a Vice President in the Product Operations Change Management & Measurement team, you will help to develop an approach for how we plan, prioritize, pilot, scale and measure change / actions impacting the PXT community to drive sustained adoption and pace of change. You will help define and operationalize a change management lifecycle framework to drive a consistent, repeatable process for the PXT community to absorb and champion changes. You will engage with partner functions and change initiators to understand, facilitate and execute changes seamlessly across the PXT organization during the pre-planning, rollout and monitoring stages of change execution.
For this role, candidates must be able to physically work in our Wilmington, DE or Columbus, OH office 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.
Job Responsibilities

• Standardize how we plan, prioritize, pilot, scale and measure change / actions impacting the PXT community to drive sustained adoption and pace of change
• Define and operationalize change management lifecycle framework
• Evaluate and implement required supporting tooling and analytic / reporting capabilities
• Work with supporting team to provide transparency through change / action calendar and backlog
• Engage with partner functions to facilitate changes smoothly through the lifecycle
• Design E2E processes to execute change management to support large-scale product operating model enhancement
• Strike balance across the organization with a persona-based view of change impacts and inform recommendations on change timing / rollout approaches
• Maintain focus on people impacts of change and drive commitment to greater discipline and intentionality on change impacts
• Assess readiness of proposed changes and proactively provide solutions and recommendations to meet desired outcomes and success measures
• Recommend change management process enhancement opportunities based on ongoing monitoring and feedback channels

Required qualifications, capabilities and skills

• Bachelor's degree in Business, Finance, Economics or other related area
• 7+ years of relevant experience in Process Design, Consulting, Strategy, Transformation, Product, Change Management or Business Management roles
• Highly motivated self-starter with excellent time management / prioritization skills
• Strong executive presence and written / verbal communication skills
• Adept at forging strong internal relationships across a broad range of functions
• Self-motivated and able to work with high degree of independence and ownership
• Ability to design and operationalize processes from strategic intent through to E2E execution
• Excellent attention to detail, program / project management and organizational skills
• Able to both define and deliver to conclusion a strategic agenda across multiple groups
• Comfortable navigating matrixed / ambiguous environment and defining direction
• Strong analytical and logical problem solving skills

Preferred qualifications, capabilities and skills

• Product operating model and / or large-scale transformation experience preferred

Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time.
Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting.
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About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.