Product Operations Change Management and Measurement Associate

Job Description
Job Description
Join the Product Operations team for an exciting opportunity to help support key strategic priorities aimed at improving operational effectiveness and productivity across CCB Product, Experience and Technology (PXT). Work together with strategic partners to evaluate comprehensive measurement frameworks, develop insightful reporting to drive actionable decisions, drive adoption and accountability around new and existing tools, coordinate development and delivery of insight platforms and enhance the user experience by optimizing measurement capabilities.
As an Associate in the Product Operations Change Management & Measurement team, you will help support the development of key measurement capabilities to enable the PXT community to drive uplift and enhance overall effectiveness and productivity. You will engage with key partners to identify, prioritize and execute areas of improvement and / or gaps in reporting tools to better be able to support leadership strategies. You will play a valuable role in providing programmatic execution support for the socialization, adoption and enhancement of PXT measurement solutions, while also aiding in creating valuable insights reporting for stakeholders.
For this role, candidates must be able to physically work in our Wilmington, DE or Columbus, OH office 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.
Job Responsibilities

• Support execution and program management activities to manage and deliver work on key workstreams and tasks
• Effectively track and manage project milestones and communicate any potential delays / blockers to leadership
• Develop and maintain persona-based user guides and best practice playbooks for measurement capabilities
• Engage with key partners and end users to gather feedback, identify pain points and evaluate enhancement / automation opportunities
• Prioritize and maintain backlog of reporting / tool enhancements based on user feedback and gathered requirements
• Coordinate and facilitate training sessions / office hours to educate users on how to best use the tools, answer questions and provide support to the PXT community
• Brainstorm how to organize complex information in a strategic and compelling way to support PXT reporting insights at all levels of the organization
• Support touchpoints with PXT leadership and strategic partners to align on strategic priorities and task prioritization

Required qualifications, capabilities and skills

• Bachelor's degree in Business, Finance, Economics or other related area
• 3+ years of relevant experience in Consulting, Strategy, Transformation, Analytics or Business Management roles
• Advanced skills in Microsoft Excel and PowerPoint
• Excellent attention to detail, project management and organizational skills
• Highly motivated self-starter with excellent time management / prioritization skills
• Adept at forging strong internal relationships across a broad range of functions
• Self-motivated and able to work independently
• Strong written and verbal communication skills
• Strong analytical and logical problem solving skills

Preferred qualifications, capabilities and skills

• Familiarity with Align / JIRA / Confluence and product operating model preferred
• Exposure to data manipulation and visualization tools such as Alteryx, Tableau, etc. preferred

Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time.
Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting.
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About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.