Product Operations Associate I

Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Under the direction of the Product Manager, the Product Operations Associate I is responsible for day-to-day activities of the Business operations related to the support of Product Department function. The Product team is responsible for product development, maintenance, and oversight, enhancing customer and partner satisfaction.
 

• Acting as resident subject matter expert (SME) for all products.
• Strong understanding of Agent/ISO processes for setup and pricing merchant services
• Tracking KPIs to ensure observation of operational policies and procedures and exercising independent judgment and discretion to enhance delivery of service standards/levels, within Company parameters.
• Recommending and implementing processes and/or strategies for quality assurance based on client or staff feedback.
• Shaping and supporting the goals and strategies for various partner campaigns.
• Introducing products to pilot groups of customers and ISVs/ISOs/agents to ensure successful implementation.
• Recommending and implementing strategies, processes, and procedures to enhance retention and enterprise client services.
• Testing and logging for both pending updates to production and identifying issues within production to assist development team.
• Working with customers and partners on technology enhancements, providing training for products.

• Coaching staff and customers on product functionality to strengthen customer/partner relationships through strategic application of technology and customer appreciation.
• Reinforcing and maintaining a customer-focused collaborative team culture to exceed both customer and Maverick’s goals with integrity and professionalism at all times, including, without limitation, in times of organizational change.
• Creating, updating, and maintaining training manuals/decks related to products.
• Supporting organizational tasks and projects on an as-needed basis.
• This position reports daily in our office in Calabasas, CA

Qualifications:

• College Degree in related field.
• Experience with ASANA or similar project management tools
• Experience with screenshare / meeting software
• Experience with coding languages preferred (JS, CSS, HTML, etc.)
• Experience with API Documentation
• Experience with Google Analytics or similar marketing analytic tools
• Proficiency with Microsoft Suite and other project management software and tools.
• Ability to work alone, or in a team environment, as the business may require, for extended periods of time.
• Ability to approach a problem by using a logical, systematic, sequential approach. Ability to prevent, manage, and/or resolve conflict.
• Ability to listen to others and communicate in an effective manner. The ability to communicate in writing and otherwise.
• Ability to define tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives. Ability to focus personal efforts on achieving results consistent with the organization's objectives.
• Ability to ensure that one's own and other's work and information are complete and accurate.
• Ability to follow up with others to ensure that agreements and commitments have been fulfilled.
• Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change in light of internal and external trends and influences.

What We Offer:

• Competitive Salary, Bonuses, and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up matching contribution.
• Commitment to Career Development and Advancement.
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $68K -78K