Product Operation Assistant Manager

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Go-to-Market Management:

• Assist in the go-to-market strategy for new features, products, and processes related to the GrabMerchant App and Portal.

• Act as an extension of the Regional Product Team to influence and deliver feature improvements and implementations in Indonesia.

Day-to-Day Activities:

• Align with the Product Team on the pipeline and current features being developed or implemented.

• Provide feedback, concerns, and ideas to the Product Team.

• Gather and select merchants for experiments, pilots, or full rollouts.

• Conduct simple merchant list checking, testing, troubleshooting, and summarizing.

• Manage communication materials related to changes or improvements.

• Monitor success metrics and report on the performance.

• Participate in merchant events and conduct site visits as needed for experiments, pilots, sampling, or surveys.

People Management Tasks:

• Arrange first-line tasks for issue troubleshooting (via Slack).

• Follow up with internal stakeholders.

Qualifications

• Essential Skills:

  • Proficiency in English (both written and spoken).

  • Strong project management skills.

  • Excellent communication and interpersonal skills.

  • Ability to manage multiple tasks and prioritize effectively.

  • Strong analytical and problem-solving abilities.

• Preferred Skills:

  • Experience with simple query languages (e.g., SQL).

  • Project management certification (e.g., PMP, PRINCE2).

• Technical Skills:

  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

  • Familiarity with dashboard tools (PowerBI)

• Experience:

  • Previous experience in a product operations role or a related field.

  • Experience managing or supporting the rollout of digital products or features.

  • Experience working in a fast-paced, dynamic environment.

Additional Information

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.