About Decagon:
Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.
We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
About the Role:
Decagon is looking to hire a Product Manager to help shape the future of our AI-driven platform and drive the development of innovative products that our customers love. As a key member of the product team, you will work cross-functionally with engineering, design, and leadership to define product strategies, prioritize initiatives, and execute on the roadmap. You will own the product lifecycle end-to-end and play a pivotal role in delivering value to our customers.
You may be a good fit if you:
-
3+ years of Product Management experience in fast-paced AI, SaaS, or startup environments
-
Track record of successful product launches from concept to completion
-
Strong ability to gather and analyze customer insights for product decisions
-
Excellence in cross-functional collaboration with engineering, design, and GTM teams
-
Skilled at balancing competing priorities and strategic planning
Even better if you:
-
Direct experience with AI/ML product development
-
Strong data analysis skills for measuring and improving product performance
-
Experience growing products in early-stage startup environments
Benefits:
-
Medical, dental, and vision benefits
-
Take what you need vacation policy
-
Daily lunches, dinners and snacks in the office to keep you at your best
Top Skills
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
