Product Manager

How You’ll Support Our Mission
As the Product Manager of State Apps, your primary objective is to expand the company market share in the State/Government industry by increasing the value of ESO Repository and associated cross-sell products.  This is achieved by engaging with stakeholders and applying product discovery techniques on every new concept, creating internal enablement content, and evaluating success through leading and lagging indicators.  Our vision is to provide our customers with meaningful information that leads to actionable outcomes, improving community health and safety through the power of data. 

Reporting to the Sr. Director of Product Management, you will be part of our Product Management team.

What You’ll Be Doing 
•    Define product vision, strategy, and roadmap execution for the State Application products.
•    Engage with variety of stakeholders (Sales, Onboarding, Support, Industry experts, Outside Consultants, Executives) in an ongoing dialogue to understand and manage competing priorities and tradeoffs. 
•    Work as a product trio with product design and engineering to determine effort, impact, and confidence of initiatives on the roadmap.
•    Communicate the roadmap cross-functionally, track ROI for the roadmap, and create product enablement material for all items on the roadmap. 
•    Manage product releases for the suite of State Applications that adhere to a Layer Cake (Prioritization Framework) plan. This includes refining requirements, planning program increments, supporting development, coordinating deployment awareness, and measuring success.
•    Attend industry stakeholder meetings to assess trends and capture compliance requirements.
•    Ensure State Applications maintain industry regulatory compliance certification.
•    Own the Fact Base for State/Government by gathering insights from internal executions, customers, competitors, and the market to assess impact on the product roadmap.
•    Own the intake and triage of customer feedback through Pendo to increase Net Promoter Scores (NPS) and Product Engagement Scores (PES).
•    Serve as the primary point of contact for engineering and customer-facing teams to address State Application product inquiries.
•    Contribute to retrospectives and areas of process improvement.
•    Build business cases for custom development work requested by customers or prospects, cross-functional alignment and shepherding business case through approval process. 
•    Formulate and publish a point of view on market segmentation, ideal customer profile, and right-to-win / value proposition in targeted segments.  
•    Plan and execute the adoption of ESO development methodology (PIs & Sprints, BRP, Release Notes, Product Enablement, etc.) and tools (Jira, Confluence, Teams, etc.) in close collaboration with Engineering leadership  
•    Support the Engineering team, especially the QA/SDET team in specifying acceptance criteria and verifying that acceptance criteria are met as part of the SDLC 

Who You Are
•    5+ years of experience in Product Management
•    Excellent people management skills with the ability to lead collaboration across functions.
•    Strong track record managing via metrics and key performance indicators
•    Demonstrated strategic planning and operational execution skills, including project management and process improvement.
•    Experience mentoring and developing junior talent, including BAs, APOs, and other product functions 
•    Solid understanding of Product Management Lifecycle for Enterprise SaaS applications 
•    Experience with Product management concepts such as Fact Base, Layer Cake, UX Discovery, Go-to-market, Cross-functional enablement
•    Experience with Health Care Technology or Emergency Services technology, especially on government products  
•    Ability to develop a strong culture of collaboration with Engineering 

Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;

About ESO

ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 

Are you ready to Make a Difference? 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Our Equal Opportunity Statement of Policy for Northern Ireland is available on request.