Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Under the direction of the Vice President of Product and Director of Product, the Product Manager is responsible for the operations and success of the Product team and manages the day-to-day activities of the Product Department. The Product Department is responsible for product development, maintenance, and oversight, enhancing customer and partner satisfaction.
- Acting as resident subject matter expert (SME) for all products.
- Strong understanding of Agent/ISO processes for setup and pricing merchant services
- Tracking KPIs to ensure observation of operational policies and procedures and exercising independent judgment and discretion to enhance delivery of service standards/levels, within Company parameters.
- Recommending and implementing processes and/or strategies for quality assurance based on client or staff feedback.
- Shaping and supporting the goals and strategies for various partner campaigns.
- Introducing products to pilot groups of customers and ISVs/ISOs/agents to ensure successful implementation.
- Recommending and implementing strategies, processes, and procedures to enhance retention and enterprise client services.
- Testing and logging for both pending updates to production and identifying issues within production to assist development team.
- Working with customers and partners on technology enhancements, providing training for products.
- Tracking, organizing and advising ISVs or integrated partners through process of integration through Maverick API (Application Programming Interface).
- Strong understanding of Maverick Dashboard backend processes.
- Acting as resident subject matter expert (SME) for all products.
- Strong understanding of Agent/ISO processes for setup and pricing merchant services
- Tracking KPIs to ensure observation of operational policies and procedures and exercising independent judgment and discretion to enhance delivery of service standards/levels, within Company parameters.
- Recommending and implementing processes and/or strategies for quality assurance based on client or staff feedback.
- Shaping and supporting the goals and strategies for various partner campaigns.
- Introducing products to pilot groups of customers and ISVs/ISOs/agents to ensure successful implementation.
- Recommending and implementing strategies, processes, and procedures to enhance retention and enterprise client services.
- Testing and logging for both pending updates to production and identifying issues within production to assist development team.
- Working with customers and partners on technology enhancements, providing training for products.
- Tracking, organizing and advising ISVs or integrated partners through process of integration through Maverick API (Application Programming Interface).
- Strong understanding of Maverick Dashboard backend processes.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- 5-8 years of experience working with software user interfaces, preferably in the financial technology field.
- 1 year of experience working as Product Supervisor.
- Experience with ASANA or similar project management tools
- Experience with screenshare / meeting software
- Experience with coding languages preferred (JS, CSS, HTML, etc.)
- Experience with API Documentation
- Experience working in the merchant processing industry
- Experience with Google Analytics or similar marketing analytic tools
Works on-site at Company’s Calabasas office.
What We Offer:
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Pay Range: $110K- $130K
Top Skills
What We Do
Maverick Payments is a full-service payment processor with innovative technology designed for partners looking to monetize payments by reselling our white-labeled payments stack. Quickly go to market with minimal to no cost or risk - all with building your brand while leveraging our infrastructure. With our merchant acquiring services, proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services, we offer a true all-in-one solution geared for sales organizations, such as ISVs, developers, ISOs, and agents looking to generate payments revenue in a scalable method with no investment or risk burden. Our dashboard is an end-to-end system with a complete API, digital onboarding, portfolio management, sub-reseller and user management, support ticketing, and so much more – your turnkey platform to go to market as a payments provider under your brand while utilizing Maverick’s back-end systems.
With its headquarters in Los Angeles, Maverick's FSP infrastructure means all operations are handled in-house including underwriting, risk monitoring, compliance, technology development, on-boarding, customer support, and more. This allows for quick resolutions and hands-on support.
Maverick is a leader in technology-driven payment processing for merchants of any size in the United States, including card present and card not present. Additionally, Maverick supports a wide range of business types including specialty verticals and emerging markets which typical processors shy away from due to elevated risks; however, these are new industries for our resellers to support and expand into.
Our partner-focused approach ensures competitive pricing, transparency, and best-in-class services that build personal and lasting relationships with our partners and merchants. As a family owned and operated company, our nimble approach means our commitment to providing unsurpassed levels of support and building long-term relationships
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