Omilia is at the forefront of Conversational Intelligence, pioneering cutting-edge AI-driven solutions that transform the way businesses interact with their customers. Our mission is to revolutionize customer service through natural, intelligent, and human-like conversations, empowering companies to deliver exceptional experiences. We are growing rapidly and are looking for a highly motivated Product Manager to join our dynamic team.
Role Overview
As a Product Manager at Omilia, you will play a critical role in driving the development and success of our Conversational Intelligence products. You will own the product lifecycle from concept to launch, working closely with cross-functional teams to ensure our offerings meet market needs and drive business growth. The ideal candidate is a strategic thinker, a strong communicator, and has a passion for innovative technology.
Key Responsibilities1. Product Strategy and Vision:
- Define and articulate the product vision and strategy for Omilia's Conversational Intelligence offerings.
- Conduct market research and competitive analysis to identify opportunities and gaps in the market.
2. Product Development:
- Collaborate with product operations, design, and other stakeholders to develop detailed product requirements and user stories.
- Prioritize features, set timelines, and manage the product roadmap effectively.
3. Stakeholder Management:
- Engage with key stakeholders, including customers, partners, and internal teams, to gather feedback and align product vision.
- Communicate product updates, roadmaps, and strategy with clarity and confidence to ensure alignment across the organization.
4. Go-to-Market:
- Work with marketing, sales, and customer success teams to develop and execute go-to-market strategies.
- Create compelling product documentation, including user guides, release notes, and training materials.
5. Performance Monitoring:
- Monitor product performance through data analytics and user feedback.
- Identify areas for improvement and drive continuous enhancement of the product.
- Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree is a plus.
- At least 3 years of experience in product management, preferably in the AI, SaaS, or technology space.
- Proven track record of successfully launching and managing complex products.
- Strong understanding of AI, natural language processing, and conversational interfaces.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Strong analytical and problem-solving skills.
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
Top Skills
What We Do
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.
Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.
With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.
Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.
In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
