Product Manager, Vice President - Onboarding, Digital Channels

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager, Vice President - Onboarding, Digital Channels in Join & Deepen, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
The Join & Deepen team is looking for a highly motivated, customer-focused, and proactive Digital Product Manager to help assess and optimize customer onboarding journeys across mobile and web. Our mission is to make it easy and enjoyable for new and existing customers to onboard their new financial products successfully and get the most out of their relationship with Chase. Our team works closely with leaders across digital, technology, UX, and many business stakeholders to help identify and assess potential solutions, outline requirements, and ensure successful delivery of a delightful and performant customer experience. The ideal candidate will be a driven self-starter who is comfortable working in a results-driven, agile environment, and partnering closely with research, design, and technology partners across a highly-matrixed organization to determine and deliver the best path forward for bringing ideas to market.
Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Critically evaluate information gathered from multiple sources, such as internal stakeholders; data & analytics; customer feedback; user research; and competitive analysis; to synthesize and develop a product roadmap that delivers value to customers and the firm
• Translate high-level onboarding opportunities into an actionable backlog that improves customer satisfaction and confidence, reduces operating expenses, and provides a consistent experience across channels
• Manage a small but mighty team of product managers and analysts to deliver a meaningful book of work for our customers and for multiple lines of business with digital onboarding needs, including a robust experimentation plan
• Develop and maintain clear documentation of initiatives' scope, business requirements, core capabilities, workflows, and other materials
• Participate in agile product development processes and ceremonies with technology teams to ensure prioritization and quality implementation, such as writing initiatives and epics, sprint planning, backlog refinement, and more
• Define, measure, and report on rollout performance and success, including senior stakeholder communications and other forums
• Drive quality standards with legal, risk, controls, compliance partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience collaborating with UX design and research, and running a rigorous experimentation plan
• Experience managing and mentoring a product team
• Strong and polished verbal, written, and presentations skills; ability to articulate at the right level of detail to a wide range of audiences and stakeholders
• Demonstrated ability to manage delivery timelines and risks with calmness and diligence
• Experienced in agile practices, methodology, and tools (JIRA, Confluence) and partnering closely with scrum teams to translate product requirements into epics and stories

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Prior experience working on digital onboarding flows or features
• Customer-obsessed, strategic and analytical thinker with ability to interpret and present results and metrics to drive change
• Team-oriented disposition and positive attitude
• Relentless focus and attention to detail
• Prior experience working with Adobe Analytics, Split.io, Qualtrics

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.