Product Manager- Senior Associate, Zelle

Job Description
Join Chase's New Payment Networks & Rails team as a dynamic Product Manager, where you'll leverage the trust and scale of Zelle to innovate instant payment solutions. Be part of a pioneering team at the forefront of new payment rails and networks, enhancing customer banking experiences.
As a Product Manager in the New Payment Networks & Rails team, you will play a crucial role in developing seamless and efficient instant payment solutions. Your work will directly impact how customers fund their accounts and initiate bill payments, bringing funds into the bank and enhancing their overall banking experience.
Job Responsibilities:

• Collaborate with other payment product teams to integrate new product offerings, unlocking capabilities and enabling funds inflow to the bank.
• Own UX flows and infrastructure from discovery to delivery; work with engineers, architects, and designers to achieve optimal builds and customer experiences.
• Develop and manage the product roadmap, mapping cross-impact, securing commitments, and driving execution across multiple teams.
• Stay informed about the competitive environment, industry news, competitor features, and market developments.
• Maintain a risk and controls-first mindset, partnering closely with legal, risk, compliance, and controls teams.
• Ensure impeccable Jira hygiene and agile controls for transparency and structured work.
• Identify risks, bottlenecks, and delays proactively, initiating mitigation planning immediately.
• Foster a business owner's mindset, taking responsibility for all elements of the flows you build.
• Plan and manage releases and rollout plans.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3 years of experience in financial services, digital, product management, and/or Agile software development, with at least 3 years in a product role.
• Strong knowledge of payment networks, rails, and market dynamics.
• Self-starter with strong written/verbal communication skills and an iterative mindset.
• Ability to remain calm under pressure and tight delivery timelines.
• Proven success in collaborating, influencing, and driving decisions with multiple stakeholders.
• Proven track record of managing risk and controls.
• Highly collaborative and capable of managing large, complex, cross-functional projects.

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree such as an MBA.
• Strategy consulting experience in the Financial Services space.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.