Product Manager -Salesforce

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Home lending team , you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. The Home Lending line of business is taking on a progressive transformation agenda to modernize our sales and marketing technology. You will lead the development of our lead optimization solution utilizing Salesforce Servicing Cloud, Salesforce Marketing Cloud and modern architecture to deliver solutions to optimize lead routing, prioritization and contact strategy.
Job responsibilities

• Contribute to the strategic development, ongoing refinement & execution of lead optimization strategies geared to improving customer experience, increase advisor efficiency and improve lead conversion.
• Work across all areas of Home Lending including Marketing, Sales, Technology and Decision Science to develop and execute on new creative ways to optimize the sales pipeline.
• Understand the business vision and write up new requirements to bring back to technology for design and refinement.
• Create and manage the product backlog delivering key features to the business
• Manage existing features and actively lead the research definition and development of new features to advance the product roadmap
• Quantify the value proposition of key initiatives by connecting the dots between those initiatives and improvements to the Sales organization.
• Partner with area product owners and product analysts to progress the product roadmap; act as voice of the customer and help to drive product vision

Required qualifications, capabilities, and skills

• Bachelor's degree in Administration, Information Systems, Computer Science
• Deep knowledge of Salesforce: Salesforce Admin, Sales Cloud, Service Cloud knowledge
• 5+ years' experience in developing and executing on product roadmaps
• Good communication skills to interact with Senior Management
• Experience in delivering feature/functionality in an agile environment

Preferred qualifications, capabilities, and skills

• Experience in Home Lending Loan Originations is preferred
• Salesforce certifications preferred

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.