#BETHEDIFFERENCE
If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.
You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.
As a Product Manager for our OneSumX SaaS solutions, you will independently execute specialized tasks and play a critical role in ensuring the success of various product initiatives. Your expertise will support the product management team in delivering high-quality outcomes and meeting market needs.
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Develop and monitor key product and service performance indicators in line with our service levels and contractual commitments
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Monitor Cloud infrastructure cost and advise the Product Management and Operations teams on cost optimization opportunities
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Monitor and govern incident management
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Act as a key stakeholder in the security attestations and overseeing Disaster Recovery exercises for the Product and Service
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Coordination with our Support Team and communication towards clients of root cause analyses
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Assist and advise with new customer technical onboarding on SaaS
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Assist in the sales process as a SaaS subject matter expert
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Provide strategic recommendations to the product management team and the SaaS roadmap owner based on customer feedback and KPI trends like service availability reports
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Drive implementation of customer feedback to drive service enhancements
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Coordinate cross-functional team efforts to ensure project success
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Monitor service performance and initiate improvement projects
Requirements:
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Bachelor's degree
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2 - 4 years of experience in Product Management, Technical Account Management or Customer Success Management role (with affinity for or background in Technology and client-facing environment)
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Advanced level of English
Nice to have:
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Experience working in companies that work with Cloud technology like Azure, AWS or GCP
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Prior exposure to IT and affinity with IT security
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Experience with OneSumX products
Our Offer:
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Room for personal development through external, internal training tools and learning and development program #GROW
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Yearly performance bonus based on your seniority
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Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
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Corporate Health Insurance
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Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
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Up to 28 days of annual leave based on seniority
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We have a strong Work from Home culture and take into consideration punctual needs and more
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Flexible working schedule
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
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