Product Manager-Platform

Job Title: Product Manager-Platform
Remote- Must reside in the United States West Coast preferred
Position Summary:
We're seeking an enthusiastic, focused, and experienced Product Manager, Platform to join our growing Product team. In this role, you will lead the development of our core platform services—including loyalty programs, notification services, and couponing solutions—that power digital experiences for global quick service and casual dining restaurant brands.
You'll design and build backend features and APIs that connect restaurant systems, consumer applications, and third-party services, enabling seamless experiences for both restaurant operators and their customers. Working closely with engineering, design, and business stakeholders, you'll identify opportunities, define requirements, and drive the delivery of scalable platform capabilities that support our clients' digital transformation initiatives.
The ideal candidate combines strong business acumen with technical expertise, thrives in a collaborative environment, and is passionate about creating technological solutions that solve real business problems in the restaurant industry.
Role and Responsibilities:

• Own the full product lifecycle for platform services products, including loyalty programs, notification services, couponing solutions, and other platform capabilities from conception to retirement.
• Drive product discovery through market research, competitive analysis, and user interviews to identify opportunities and prioritize features that deliver maximum value.
• Translate business requirements into clear product specifications, including spikes, user stories, and acceptance criteria that align with stakeholder expectations and technical feasibility.
• Own the full product lifecycle for platform services products, including loyalty programs, notification services, couponing solutions, and other platform capabilities from conception to retirement.
• Drive product discovery through market research, competitive analysis, and user interviews to identify opportunities and prioritize features that deliver maximum value.
• Translate business requirements into clear product specifications, including spikes, user stories, and acceptance criteria that align with stakeholder expectations and technical feasibility.
• Create and maintain comprehensive product documentation, including release notes, user guides, Swagger documentation, and other API documentation to ensure seamless integration and adoption.
• Own product quality through defining quality standards, performing UAT testing for functionality and performance, and working with QA to ensure products meet reliability expectations.
• Manage product releases and client onboarding processes, ensuring smooth deployments and successful customer adoption of new features and capabilities.
• Develop and maintain product roadmaps in collaboration with cross-functional product and engineering leaders, design/UX teams, data science, sales, account management, and other stakeholders.
• Track and report on key product metrics and KPIs to measure success, inform future product decisions, and demonstrate business impact.
• Prioritize feature requests and manage the product backlog using data-driven decision frameworks to maximize business value and customer satisfaction.
• Communicate product vision, strategy, and updates effectively to various stakeholders, including executive leadership, engineering teams, and clients.

Minimum Qualifications:

• 3 years of experience as a product manager, developing technical platform products that include APIs and webhook in microservices architectures.
• 2 years of experience developing coupon and loyalty products
• Hands-on experience in the development and successful launch of new backend products and features in SCRUM/Agile environments
• Strong technical aptitude with hands-on experience using API testing tools (Postman, cURL), writing and validating JSON payloads, designing data schemas, and writing SQL queries for data analysis.
• Excellent communication skills, with the ability to clearly convey complex concepts to both technical and non-technical audiences.
• Entrepreneurial mindset with strong attention to detail, proactive problem-solving abilities, and intellectual curiosity.
• Bachelor’s degree in business, Computer Science, Engineering, or a related field; an MBA or equivalent is a plus.

Preferred, but not required:
Strong preference for candidates with experience working in or with SaaS based, restaurant technology providers
The Interview Process

1. Recruiter interview with a Talent Acquisition Specialist
2. Interview with Director of Product
3. Final interview with our Head of Product 

Pay and Benefits (USA)

• Expected base salary range $120,000 - $135,000. + . Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.

• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.

Local Candidates Strongly Preferred
No Visa Sponsorship
Principals only – no Agencies or calls please