Product Manager - Digital CX (Remote)

Posted 22 Hours Ago
2 Locations
Remote
125K-188K Annually
Senior level
Healthtech • Pharmaceutical • Manufacturing
The Role
The Product Manager will develop and commercialize new products for Insulet's Omnipod 5 Platform, leading teams through product management, market analysis, and customer feedback to ensure successful product launches and lifetime support. The role involves guiding product lifecycles, collaborating cross-functionally, and developing business cases aligned with company goals.
Summary Generated by Built In

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.
Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes
Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.
Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek.
For more information, visit: insulet.com and omnipod.com.

Position Overview:
Reporting to the Director of Product Management, the Product Manager will be responsible for developing and commercializing new products and line extensions for the Omnipod 5 Platform.

The successful leader will have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for sustained market leadership. They’ll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership. He/she/they will develop and own business cases for new product initiatives and work cross functionally to deliver market-beating products on-time and on-budget, to advance Insulet’s mission to improve the lives of people with diabetes.
Responsibilities
• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
• Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear roadmaps and global platform execution plans
• Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
• Own full product lifecycle, guiding trade-offs and release plans for new features, launches in new global markets, in-market sustaining activities, and technical debt retirement
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
• Responsible for on-market product performance, including but not limited to market share, retention, product complaints, etc.
• Accountable to build and deliver business cases
• Lead execution and release of product initiatives with technology teams, medical, regulatory, manufacturing and other teams across Insulet to lead on-budget, on-time cross-functional execution to realize value and advance Insulet’s mission
• Collaborate with Product Marketing Managers to shape integrated launch strategy for global products
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet
• Coordinate on architecture and scalability requirements and guide investment timing
• Create bottom-up planning for annual & strategic plans
• Coordinate medical & scientific input & review
• Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies
Key Decision Rights
• Decisions related to product strategy, including setting product roadmap and defining feature sets
• Decisions related to priority of product features and improvements
Required Leadership Skills & Behaviors

• A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy
• Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working
• Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.
Required Skills and Competencies
• Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals
• Strong business acumen and passion for delivering impact by executing world-changing technologies
• Strong market sensing, customer intimacy translated into customer needs and achievable product requirements; instinctively a data-driven decision maker
• An enterprise-level thinker and leader in decision making
• Strong ability to influence, interact, and lead globally
• Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making
• Ability to translate complex strategies into high impact tactical initiatives with strong project management
• Ability to work cross functionally to develop and realize business case for investments anchored in customer needs, how to realize that globally, and deliver against business case
• Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes
• Role model cross functional collaboration and agility
• Enterprise mindset (understands impact of their decision on other functions and products)
• Ability to Lead without Authority
• Ability to guide difficult cross functional decisions and achieve value-maximizing outcomes
• Strong communication skills - written and oral
Education and Experience
• 5+ yrs experience in a Product Management position
• Bachelor’s degree in engineering, Marketing, or Business; MBA preferred.
• Experience with medical device product management, with deep knowledge of regulatory & quality requirements globally
• Experience developing and commercializing connected products/line extensions preferred
• Experience leading end-to-end product management preferred
• Diabetes experience or knowledge a plus
Additional Information
• The position can be remote, hybrid or in-person at our Acton, MA headquarters. The preferred location is near San Diego, CA or Acton, MA.
• Travel is estimated at <25% but will flex depending on business need

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Additional Information:

The US base salary range for this full-time position is $125,475.00 - $188,212.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

(Know Your Rights)

Top Skills

Connected Products
Medical Devices
Product Management
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The Company
England
3,257 Employees
On-site Workplace
Year Founded: 2000

What We Do

Insulet Corporation, headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. Founded in 2000 (NASDAQ: PODD), Insulet operates with a customer-centric focus to supply high-quality products and expand the use of insulin pump therapy. Omnipod products are now available in 20+ countries around the globe.

HIRING SCAM ALERT
Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:

• Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message.
• Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment.

If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000.
If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov

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