We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!
We’re looking for a Product Manager who is passionate about building customer support technology from the ground up. In this role, you’ll lead the creation of our internal customer support system, designed to serve operational and customer-facing teams across the business. This is a unique opportunity to move beyond off-the-shelf platforms and build a best-in-class, proprietary CX solution tailored to our needs.
✅Responsibilities:
- Lead the end-to-end development of a custom-built internal CX/support tool, including vision, discovery, delivery, and iteration
- Deeply understand the workflows and needs of internal support teams (CS, VIP, Risk, etc.) through user research and process mapping
- Translate complex operational requirements into clear product specs and user stories
- Define the product roadmap and long-term vision for our internal CX systems
- Work closely with engineering, design, and operations to ship scalable, maintainable, and user-friendly support features
- Design tools that can eventually scale to external B2B use cases, if required
- Build feedback loops that monitor tool effectiveness: response time, automation impact, CSAT, etc.
- Promote internal adoption and manage change across support functions
- Ensure platform reliability, scalability, and alignment with evolving support strategies
✅Requirements:
- 3+ years of Product Management experience, ideally building internal tools in a SaaS or tech-driven company
- Proven experience designing systems from scratch — not just integrating third-party solutions
- Familiarity with customer support or CX environments (B2C or B2B) and how agents work
- Excellent stakeholder management and discovery skills, with a strong operational mindset
- Strong technical acumen and ability to partner closely with engineers and data teams
- Data-driven: fluent in CX KPIs (NPS, CSAT, resolution time, etc.) and continuous improvement loops
- Comfortable working in a fast-paced, high-ownership environment
- Effective communicator with strong documentation and prioritization skills
️ ✅ Nice to Have:
- Background in the iGaming or online entertainment sector
- Experience scaling support tools to handle multi-language, multi-brand, multi-jurisdiction environments
Bold moves start here. Make yours. Apply today!
Top Skills
What We Do
BrainRocket is a software development company and digital solutions provider.
We have created over 40 cutting-edge products across 20 different markets.
With over 1,300 talented minds and offices in Cyprus, Malta and Portugal, our team is determined to create groundbreaking ideas and products.
To achieve this, we focus on creating a supportive culture that encourages both personal and professional growth within a positive and welcoming environment
