Product Manager - Customer Insights - Senior Associate

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in JPMorgan Payments, you'll be an integral part of our Product, Data Science, and Technology teams. This role offers you the opportunity to leverage your expertise in product development and optimization to make a significant impact. You'll have the chance to use user research and customer feedback to create innovative products and enhance existing ones. By collaborating with cross-functional teams, you'll play a crucial role in shaping the future of our products and contributing to our ongoing success.
In this role, you'll help shape and deliver our next-generation data platforms and products. You'll be at the forefront of driving the next generation of client-facing business analytics solutions for enterprise-sized clients. If you're passionate about building data-powered products at scale, this is the perfect opportunity for you. Customer Insights is our business intelligence platform designed for enterprise-sized clients, helping them reach customers and grow their bottom line. This exclusive platform is available to Chase Payment Solutions℠ merchants who adopt credit and debit card processing.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Working with data scientists, engineering, design, product owners, and other internal teams to understand and solution new use cases as part of our overall product strategy
• Prototyping new feature ideas in SQL and Python and evaluating their business feasibility
• Developing our digital engagement tracking framework and leveraging toolkits like Adobe Analytics and Tableau to implement
• Partnering with internal teams and external vendors to source new data sets to support new feature development.
• Partnering with external stakeholders to expand the universe of channels of delivery of Customer Insights

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Product management experience in an analytics/information technology setting or management consulting experience
• Experience in analytics (e.g., SQL or Python) - candidate needs to have the ability to analyze data to make decisions
• Experience with data and analytics platforms; Appreciation for controlled execution and applicable regulatory requirements; Influencing skills
• Management consulting skillset (problem solving, impact orientation, business understanding, program management, executive presence)
• Passion for data and analytics and familiarity with relevant technologies
• Ability to concisely articulate complex information in both verbal and written form; Exceptional analytical acumen and demonstrated ability to advance thinking to "best in class", with a digital mind-set; Strong interpersonal skills to both partner with and influence stakeholders

Preferred qualifications, capabilities, and skills

• Familiar and interested in performance marketing, including Google Ads, Facebook, Instagram, and other social media marketing platforms.
• Customer obsessed - ability to convert client needs into product features
• Work experience and BA/BS or Master's with emphasis on coursework of a quantitative nature (Operations Research, Data Science, Business Analytics, etc.)

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.