Product Manager, Customer Identity

Are you someone who thrives in a high-growth environment, loves tackling complex challenges, and is motivated to make things happen? As a Product Manager of Customer Identity at Avant, you’ll play a key role in shaping how customers securely access and manage their accounts. You'll lead the charge on identity proofing, authentication, and risk-based access controls—ensuring a seamless and secure experience from day one. Working closely with engineering, analytics, and fraud teams, you’ll drive innovation in identity management, build out a strong CIAM framework, and create strategic roadmaps for the future. If you’re naturally curious, enjoy solving big problems, and want to make a real impact, we’d love to hear from you!

What you’ll do at Avant

• Lead the development and implementation of customer identity proofing, customer authentication, and risk based access controls at Avant. This role is responsible for ensuring a secure and seamless experience for customers from initial enrollment through the entire lifecycle of an account from account opening to management.

• Supervise a team of product professionals and jointly manage the agile development process alongside dedicated engineering teams.

• Oversee the effectiveness of Avant’s Customer Identity and Access Management (CIAM) framework, which supports a multi-product offering through a centralized customer data platform. This includes unified authentication and risk-based access control (RBAC) across Avant’s web dashboard and mobile applications.

• Build reporting dashboards to monitor the effectiveness of control systems. Partner with fraud analytics to adjust control settings based on identified vulnerabilities

• Assist in the development and implementation of a centralized identity management service for storing and retrieving customer information

• Establish and manage third party vendor relationships. 

• Develop strategic plans and roadmaps for digital identity solutions and the integration of Avant’s CIAM services, focusing on identity proofing and access management across the organization.

• Define Avant’s strategy for account recovery and ensuring account uniqueness.

• Manage the documentation and execution of business cases, including the analysis of options and the projection of returns on investment.

  
  

Why you’re a fit at Avant

• Bachelor’s degree +7 years experience with track record of leading product development and strategic initiatives in digital identity or related 

• Proven track record of leading product development and strategic initiatives in digital identity or related fields.

• Preferred experience in digital identity and authentication within a regulated industry, preferably financial services.

• Strong understanding of NIST guidelines, cybersecurity best practices, and regulatory compliance.

• Excellent leadership skills with the ability to manage and inspire cross-functional teams.

• Strong analytical skills and the ability to make decisions based on comprehensive data analysis.

• Exceptional communication and stakeholder management skills.

This role is based on our downtown Chicago Office, located in the Merchandise Mart. We highly value collaboration and our hybrid schedule (M, T, Th in-office) enables flexibility to balance work and individual priorities.

Compensation Range:

The base salary range for this job is USD $135,000 - USD $175,000 / Year

Employees new to Avant typically come in below the midpoint of the pay range. The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities. 

[If an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.]

This role is eligible for additional incentives, including an annual bonus. These rewards are allocated based on level, impact and performance in the role.

Our benefits include:

• Choice of great Medical, Dental, and Vision Insurance Plan options

• 401(k) match

• Flexible Time Off

• Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)

• Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program 

• Lunch Allowance (Fooda) and In-office Snacks

• Summer Fridays 

• Fun In-Office and Virtual Social Events

• And who doesn’t love the swag

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.