Product Manager, 24/7 Planner

Company:

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.

Job Profile:

• Product Manager R&D (also referred to as Product Manager in this document) builds and implements product vision to meet customer, end user and business needs
• Product Manager owns and manages defined product, product area, system, or component at global level. Product manager drives customer value creation by owning the development agenda to ensure also the desired cost levels, quality, reliability, competitiveness, time-to-market, and disturbance-free operational processes in each phase of the product lifetime.
• Product Manager is responsible for planning, developing, and maintaining the product area/component over the lifecycle. Product Manager is accountable that required customer value, cost, quality, reliability, competitiveness, market-coverage, time-to-market, and disturbance-free operational processes are met. He/she may lead the team

What is our challenge for you?

Be the most desired asset maintenance management service in the elevator and escalator industry.

• Serving Building Owners and Facility Managers to keep track of their asset repair costs and budgets.
• By data driven insights through IoT based AI recommended and Technician confirmed repair forecast plans

What can we offer for you?

By joining our Predictive Remote Maintenance (PRM) Tribe, you will get into global environment with real purpose. Team is in two different countries and in addition to Product Manager, team has Technical Leads,  SW developer , tester & Data Scientists. With 24/7 Connected Services we are making sure that increasingly demanding People Flow within the cities is fluent and the everyday life of people is uninterrupted. This also provides individual learning opportunities in a truly global environment. We have a relaxed atmosphere where respect of the individual has high importance. We emphasize working together in the teams and we also understand that proper work-life balance is important to deliver results in a long run.

To succeed in this role:

Customer focus and value

• Ensure solution is innovative, attractive, and delivering value for the customer over the lifetime to ensure customer retention and increase the share of wallet.
• Partner with Business Teams to secure business needs are covered and participate in business case realization.
• Partner with stakeholders and teams to commit to deliver the product vision and objectives.
• Drive product outcomes like quality, safety/cybersecurity, cost and customer and user experience
• Balance product roadmap between business needs and technology development.

• Experience in Customer Feedback loop and demonstrated experience in incorporating feedback to deliver value

Accountabilities and decisions

• Accountable for product innovativeness and value proposition
• Accountable for product strategy & vision for a specified product
• Responsible for product roadmap creation, Product backlog product performance via KPI’s
• Responsible for product lifecycle management
• Accountable for project/program results

Accountable for project/program execution

• You have strong digital product management experience and exposure in international environment.
• You have solid agile leadership skills and proof on leading and scaling analytics / AI driven products globally.
• You have strong digital acumen and knowledge of key digital technologies (cloud, data, analytics and digital services) emphasis being on analytics and AI.
• You possess strong business mind and capability to quantify customer value and business benefits for R&D efforts.
• You are data-savvy and KPI driven, you use data, data analysis and related tools in your daily decision making
• You are an inspiring communicator.
• You have great collaboration skills across R&D and business stakeholders being able to cut through organizational boundaries and complexities.

The desired candidate will have:

• Minimum of 7+ years of data-driven product leadership experience with proven track record of success stories
• Demonstrated skills & techniques of modern product discovery and product delivery
• Agile leadership experience in practice
• Background in high-tech companies working with data, analytics and AI daily.
• Complex problem-solving skills, capability to cut the elephant into pieces.
• Concrete proof with results on leading the development of data-driven products.
• Excellent Team Leadership skills to guide teams through product's journey, inspiring member to achieve a common goal.
• Proven ability to engage with developers, designers, and company leaders in an inspiring, constructive and collaborative relationship.
• Proven experience on leading and scaling successfully customer-facing digital products in global scale.
• Demonstrate great collaboration skills across business stakeholders, dependent teams and  able to manage organizational boundaries and complexities.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers