Product Management Associate - CRM & Workflow ART

Description and Requirements
Summary:
The Product Management Associate is responsible for driving delivery of features for the CRM, Workflow, and AI Automation ART that are prioritized based on the strategic priorities and objectives and key results for the ART. This role is accountable for the elaboration of features to align with user, business, and operations expectations to realize the Product Management vision for an ART and act on behalf of the Product Manager by breaking down the vision and high-level ideas/epics into features. The Product Management Associate uses customer insights, metrics and other data, working with subject matter experts on the needs of the customer and how they interact with MetLife's product and market vision, facilitating the extraction of details from higher level ideas into specific and defined solutions. You refine the feature description, benefit hypothesis, and acceptance criteria to ensure the proposed outcomes align with the customer strategy and user experience. You ensure the features are useful to the agile teams that will build the solutions.
The Product Management Associate is a strategic thinker with business and operational knowledge, and the ability to interpret this knowledge into features. Ideally, the PMA will have vast knowledge in Salesforce Sales and Service Applications, PEGA Systems, and other various MetLife CRM and Workflow systems and best practices. Through consultative interactions, you understand the Objectives and Key Results (OKRs) that the business is trying to accomplish and ensure the features you write will achieve those targeted results. Leveraging relationship management and facilitation skills, you bring the right partners to the table from technology, product, business, operations, and other areas, and ensure the timelines for gathering and delivery of the details are met.
As Product Management Associate, you partner directly with the Product Owners and agile teams, gaining a deep understanding of the vertical end-to-end solution and the horizontal implications across the full experience. You proactively identify and address risks, being empowered to drive the right conversations and the right work.
A Product Management Associate is:
• Customer-focused, looking across the solution with a strategic mindset to help create a holistic solution
• An excellent communicator both verbally and in writing
• Detail oriented, gathering the appropriate level of feature descriptions, benefit hypotheses, and acceptance criteria
• Supporting the Product Managers and System Architects, as they build out a healthy backlog
• Challenging the status quo - leading to a better experience of tomorrow
• Able to build strong working relationships across business and technology to enhance collaboration
A Product Management Associate's focus on customer value is evident when we see them...
• Constantly reviewing and understanding customer feedback, turning pain points into opportunities
• Constantly reinforcing the customer experience and business value over just "getting it out"
• Focus on the highest priority items first with a connection to business outcomes and well-defined business value
• Ensuring features are defined based on the business value and outcome we are looking to achieve, not the technical solution design.
A Product Management Associate's fixation on clarity is evident when they:
• Focus on a consultative interaction around the problems being solved, the analysis and cause of issues, and providing options to the business
• Refine features and ensure that teams accurately understand the work
• Ensure proper operational readiness, including any detailed user guides, prior to feature release
A Product Management Associate's continuously employs agile practices that will sustain flow when they:
• Maintain a backlog of well-refined features for the ART and understands the priority order
• Fill in gaps with testing and facilitation of operational readiness when needed to ensure holistic solutions are delivered on time
A Product Management Associate's champions Lean and reduces waste when they:
• Advocate for the business, reducing the amount of time required from the business SMEs
• Raise risks and dependencies that may create impediments down the line, solutioning next steps to overcome
• Educate themselves how to recognize waste, streamlining processes and interactions to be as efficient and effective as possible.
• Make continuous improvement and resolving root causes a foundation of all our processes
Key Responsibilities
Key Behaviors:
The Work:
1. Partner with the Product Manager and Business Owners to identify ways to enhance the customer journey and business outcomes, specifically in their Salesforce and PEGA applications, creating features as a result
2. Help refine, prioritize, and accept the work delivered across the agile release train to ensure the outcomes meet the defined customer and business needs as well as adhere to Salesforce and PEGA industry best practices
3. Gather and document the details of presented ideas/epics, distilling them down into meaningful and useful features
4. Provide feedback during ad hoc and formal reviews and demos to ensure the end solution will align with intended customer experience
5. Liaise with the agile team members, acting as the business advocate with technology partners
6. Ensure proper documentation is gathered and provided to partner teams in preparation for commercial and operational readiness
7. Provide details around business rules that need to be in place when developing and delivering features
The Interactions:

Think critically and challenge assumptions, identifying areas of improvement and continuously driving the best solutions - Seize Opportunity
Be consultative around the problems being solved, sourcing ideas and feedback from multiple people and areas - Seek Diverse Perspectives
Practice keen negotiation skills, driving and prioritizing the best customer experience even if that doesn't directly tie to the original requirements - Deliver what Matters
Build partnerships and bring the right people to the table to resolve issues and reduce risk - Create Alignment
Ensure features are delivered quickly and completely, understanding that every release is a chance to improve the customer experience - Act with Urgency
Be accountable for the subject matter and accurate delivery of business documentation, knowing that details matter - Take Responsibility
The salary range for applicants for this position is $80,000-130,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$80,000-130,000