We are seeking an experienced Linguist to join our Product Localization team. You will be part of a talented software team that creates new localizations for our Conversational AI and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world. Your focus will be on the NLU development of new languages, but you will be involved as well in the full product localization solution.
As part of that team, you will be trained on Omilia’s AI platform and gain an under-the-hood understanding of all technologies involved in enabling conversational, omni-channel human-system interactions.
Responsibilities
- Maintain and optimize existing Natural Language Understanding (NLU) rule-based (RB) and machine learning (ML) models in various languages (mainly Balto-Slavic, Romance, Germanic, and Turkic).
- Work closely with native speakers to:
- understand the grammar, syntax, semantic, and phonetic idiosyncrasies of a language
- develop NLU RB & ML models in new languages
- develop and/or review language-specific assets such as textual corpora, phonetic dictionaries, golden test sets, etc
- provide linguistic feedback for non-NLU components such as Automated Speech Recognition (ASR) and Text-to-speech (TtS).
- Provide assistance to the Quality Assurance (QA) team for test execution and test evaluation.
- Contribute to the creation of a robust methodology to develop language-specific assets for new languages.
- Academic Degree in Computational Linguistics, Natural Language Processing, related field, or equivalent experience.
- Expertise with linguistic data for Indo-European languages with a focus on Balto-Slavic, Romance, Germanic, and Turkic.
- Basic programming skills in JavaScript, Python, bash, or other languages commonly used in Natural Language Processing (NLP) tasks.
- Strong analytical, problem-solving, and debugging skills.
- Excellent written and spoken English and at least one more language.
Nice to have
- Additional proficiency in other languages.
- Familiarity with NLU/NLP programming frameworks and tools such as NLTK, spaCy, DeepL, SparkNLP etc.
- Familiarity with version control software tools.
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
Top Skills
What We Do
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.
Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.
With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.
Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.
In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
