Product Expert - Commercial Content

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As the Product Expert, you will be part of the Product organization focused on Commercial Content (PromoMats, MLR Bot, MedComms, and MedInquiry built on the Vault Platform), bringing the voice of the customer to influence the product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and creating resources for both internal and external teams to realize the value of innovation within our products.

 This is a great opportunity for someone who is knowledgeable and passionate about Promotional and Medical Content and is excited about working closely with customers to help make them successful.

What You’ll Do

• Be the product evangelist and provide subject matter expertise for Veeva PromoMats and Veeva Medical
• Stay up to date with the latest features, capabilities, and roadmap direction
• Share product information and best practices and educate customers on Veeva PromoMats and Veeva Medical through customer meetings and online communities
• Engage with customer stakeholders to share our product vision and roadmap
• Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
• Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
• Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

Requirements

• A must-have is 3+ years of experience administrating and/or implementing Veeva PromoMats, Veeva Medical, or similar application
• Experience working with or supporting software for Enterprise companies as a vendor.
• Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
• Experience interacting with customers and internal teams, both in-person and remote
• Strong analytical and communication skills; written, verbal, and formal presentation
• Self-directed team player with a positive attitude
• Willingness to travel up to 10%
• Fluent in English and Japanese

Nice to Have

• Experience with Promotional and Medical content creation or administration
• Creating materials for technical & non-technical audiences
• Experience with video editing software
• Experience with Adobe Creative Suite
• Experience in performing software demonstrations
• Experience managing an online community

Perks & Benefits

• Highly competitive remuneration
• Opportunity for rapid progression
• Veeva Giving.  Financial contributions for the societal causes you’re passionate about
• Health & wellness programs

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.