Product Designer - Interactive Voice Response (IVR)

Posted 2 Days Ago
Charlotte, NC
Hybrid
Mid level
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Curiosity wanted. Innovation required.​​​​​​​
The Role
The Product Designer will lead design projects, creating user journeys and conversation design diagrams. They will focus on high-quality experiences using IVR technologies and collaborate with designers and engineers to solve complex design problems and deliver engaging products.
Summary Generated by Built In

Your Impact
The Product Designer provides input into overall design decisions and completes the tactical design work associated with their assigned product portfolio. This includes responsibility for delivering user journeys, conversation design diagrams, prototypes, and presentations. The Product Designer works with a team of designers, engineers, and product managers to deliver assigned design projects promptly and efficiently.
What you will do

  • Architects and designs high-quality experiences: Focuses on creating engaging experiences for customers and associates using IVA/IVR technologies.
  • Leads design projects: Manages multiple aspects of design projects within a platform or suite of products, assessing user needs through discovery.
  • Utilizes best practices: Builds user journeys, conversation design diagrams, and low-fidelity prototypes to ensure optimal product experiences.
  • Solves design problems: Addresses challenging design issues at the product level, leveraging architecture, NLP design, and conversation design skills.
  • Delivers quality assets: Provides timely deliverables such as presentations and production work, manages creative assets, and contributes to the Lowe's Design System for consistency.


Required Qualifications:

  • 3 years of experience in user experience design
  • Bachelor's degree in interaction design, graphic design, industrial design, or related field (or equivalent work experience in lieu of degree)


About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Top Skills

Conversation Design
User Experience Design

What the Team is Saying

Seemantini Godbole
Vivek B.
Laura M.
Hannah W.
Margot F.
Rachel L.
Morgan S.
Elaina W.
The Company
HQ: Mooresville, NC
300,000 Employees
Hybrid Workplace
Year Founded: 1921

What We Do

It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve.

We fill our halls with curious minds from all walks of life. Our differences make us stronger, which is why our leaders build cultures of recognition and inclusion. You are heard, and your curiosities are celebrated and championed here.

Why Work With Us

We have built a space where the curious can move freely. Up in title, up in skills, to the side with teams, or back to try something completely new. We help you find your path — because when you win, we all win.

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Lowe’s Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 2 days a week
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HQMooresville, NC
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Charlotte, NC
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Kirkland, WA
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