Product Delivery Manager

Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Chief Technology Office with in Identity and Access Management team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities

• Lead and manage product offerings, roadmaps, client engagement, service measurement, and continuous improvement.
• Promote Agile practices and assist the team in transitioning from current processes.
• Facilitate communication among stakeholders to prioritize work and meet business objectives, managing competing priorities.
• Collaborate with stakeholders to specify epics and stories with clear discussion and acceptance criteria for successful delivery.
• Organize work estimates at various levels to set delivery expectations and enable informed prioritization.
• Prioritize issues and routine work alongside project deliverables, updating stakeholders with progress reports and identifying mitigation strategies.
• Manage team risk and security requirements, escalate gaps, deliver remediation plans, and support incident escalation as needed.

Required qualifications, capabilities, and skills

• Formal training or certification on Product delivery concepts and 5+ years applied experience
• Hands-on experience as a Product Associate or Product Owner.
• Skilled in database queries and data analysis.
• Capable of developing and articulating well-thought-out business cases and understanding their financial impacts.
• Possess strong analytical skills, attention to detail, and the ability to collaborate across technology, risk, and controls teams.
• Results-oriented, with a readiness to challenge the status quo for continuous improvement, and able to work under pressure with minimal supervision.

Preferred qualifications, capabilities, and skills

• Bachelor's Degree or Equivalent experience
• Preferably experienced in Identity & Access Management and/or Technology Risk Management products.
• Demonstrate user-centric design expertise and define user stories with acceptance criteria.
• Partner with key stakeholders to identify solutions, advise on options and risks, and obtain signoff while maintaining the product backlog.
• Collaborate cross-functionally with infrastructure, support, and software engineering teams, and provide direction for testing new functionality.
• Create user help for end users and internal support teams, and facilitate implementation through training and demonstrations.
• Engage with business users and technology partners at all levels to ensure alignment and successful delivery.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.