Product Delivery Manager (PNI) - Audiences

Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager within the Consumer and Community Banking Administration team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Fosters Stakeholder Collaboration by working closely with cross-functional teams, including technology and business stakeholders, to ensure alignment and effective communication for cohesive product development.
• Facilitates sprint planning with stakeholders to drive continuous delivery of quality features and platform improvements, ensuring the tech team understands the product vision.
• Builds and maintains the product and technology backlog, writes features and user stories, and determines sprint priorities aligned with the product roadmap.
• Delivers new product enhancements by working directly with technology and product partners, capturing essential requirements and acceptance criteria in Epics and User Stories.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area with Bachelor's degree
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Strong leadership and excellent verbal and written communication skills, with strong reasoning, organizational, and presentation abilities.
• Experience in an Agile product and software development environment, including using Jira for product delivery management.

Preferred qualifications, capabilities, and skills

• Proficient in product development life cycle, design, and data analytics.
• Experienced in application and technology modernization within complex technology landscapes.
• Intellectually curious with a customer-first mindset, passionate about innovative digital products and continuous improvement.
• Strong collaborator in fast-paced environments, familiar with Java, API services, and cloud-based architectures.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.